University Bursar​/Manager of Student Accoun

Position: University Bursar / Manager of Student Accoun
Location: Salem

Position Summary:

The University Bursar / Manager of Student Accounts provides leadership and oversight for Salem University's student accounts and accounts receivable operations. This position is responsible for ensuring the accuracy, compliance, efficiency, and effectiveness of student billing, payment processing, account reconciliation, collections, refunds and stipends, payment plans, account adjustments, and other student financial transactions. The Bursar serves as the University's primary operational leader for student accounts and works collaboratively with Financial Aid, Admissions, Registrar, Academic Affairs, Finance, Information Technology, and other departments to ensure student financial transactions are timely, accurate, compliant, and supportive of student persistence and institutional financial objectives.

The position is responsible for maintaining strong internal controls, proactively managing outstanding student receivables, establishing measurable service and performance standards, and balancing a student-centered service approach with the University's financial and regulatory responsibilities

Essential Duties and Responsibilities The duties listed below are representative of the responsibilities of this position. Additional duties may be assigned based on departmental or organizational needs. Student Accounts & Billing Oversee student account activity, including tuition and fee assessment, billing, payments, credits, adjustments, refunds, stipends, scholarships, third-party payments, and other student financial transactions. Ensure student accounts accurately reflect enrollment, institutional charges, financial aid, scholarships, payments, refunds, and other adjustments.

Conduct regular student ledger reviews and audits to identify discrepancies, unresolved credit balances, outstanding charges, posting errors, and other account issues. Coordinate billing processes and schedules with academic calendars, enrollment cycles, financial aid disbursement schedules, and University policies. Oversee student payment plans and ensure arrangements are appropriately documented, monitored, and consistently administered. Ensure student refunds and stipends are processed accurately and timely in accordance with applicable requirements and University procedures.

Accounts Receivable & Collections Provide leadership and oversight of the University's student accounts receivable portfolio and collection activities. Establish and monitor systematic collection processes for current and former student balances. Monitor receivable aging, identify delinquent accounts, and ensure appropriate outreach and collection activities occur according to established timelines. Coordinate placement of eligible delinquent accounts with external collection agencies and monitor agency performance and recovery.

Recommend write-offs and other account resolution actions in accordance with university policies and accounting requirements. Work collaboratively with students to resolve outstanding balances while maintaining appropriate institutional controls and collection expectations. Provide regular reporting on outstanding receivables, collection performance, payment arrangements, and accounts requiring escalation. Financial Aid & Title IV Coordination Partner closely with Financial Aid to ensure accurate posting of federal, state, institutional, and private financial aid to student accounts.

Review and resolve discrepancies between institutional charges, anticipated aid, disbursed aid, scholarships, payments, and other student account activity. Coordinate with Financial Aid regarding Title IV credit balances, Return of Title IV Funds adjustments, over payments, authorizations, and other student account transactions resulting from financial aid activity. Ensure student account practices comply with applicable requirements governing Title IV credit balances, cash management, authorization of charges, and related student account activity.

Support financial aid reconciliation by providing accurate student account information and researching discrepancies. Reconciliation, Accounting & Internal Controls Reconcile student account activity to the University's general ledger and support month-end and year-end closing processes. Ensure student payments are accurately processed, recorded, safeguarded, and reconciled. Maintain appropriate segregation of duties and internal controls over student account transactions, adjustments, refunds, cash…