Public Services Desk Attendant

The Public Services Desk Attendant supports the daily operations of the library’s public services area. This position staffs the service desk, provides basic assistance to patrons, and maintains a welcoming, well‑organized environment.

• Fall and Spring Semesters:
  Sunday 11:45 a.m. – 8:00 p.m.;
  Monday–Thursday 4:00 p.m. – 8:00 p.m.
• Summer and Intersession:
  Hours reduced and variable.

• Good oral and written communication skills.
• Experience working with the public.
• Ability to multitask efficiently.

• Post‑secondary degree or certificate.
• Experience working in a library.
• Knowledge of the Library of Congress Classification system (LCC).

• Responsible for opening and closing the library.
• Performs all desk services, including checking materials in/out, shelving books, answering the telephone, and troubleshooting problems with computers, printers, and other library equipment.
• Assigns tasks to student workers and directs them in these tasks.
• Assists patrons with title/author searches, locates materials on the shelves, and refers patrons to reference librarians as needed.
• Follows up on item/patron transactions that require additional attention.
• Assists with stack maintenance.
• Organizes the Public Services Desk to facilitate efficient service, including replenishing supplies and forms, and notifying the Library Director when supplies must be reordered.
• Organizes the staff lounge and employee mail/supply room.
• Checks and processes Call Slip reports multiple times per day.
• Rotates community puzzles as needed.
• Assists with displays.
• Sets up furniture arrangements for events/meetings in the library and returns furniture to its original arrangement after the event.
• Fills in for full‑time staff as needed.
• Performs other duties as assigned.