Information Center Assistant

Appointment to this position may be contingent upon a satisfactory background check.

Posting Number:
Stu
478P

Working Title:

Information Center Assistant

FLSA:
Non-Exempt

Student Pay Level: A

Position Status: FWS/REG

Department:
Student Emp Student Center/Conference Services

• Conduct telephone communication in a professional manner.
• Respond to room reservation inquiries.
• Maintain an orderly and clean work environment.
• Maintain inventory of necessary forms and supplies.
• High accountability to lost and found.
• Maintain Student Center bulletin boards with timely materials.
• Maintain table tents and brochure holders throughout Student Center.
• Follow Opening/Lockup Procedures of Information Center area.
• Notify Game Zone and Custodial/Event Staff of reservations and changes in a timely manner.
• Maintain key log for all keys distributed from the key box on a daily basis.
• Follow appropriate refund policies for vending machines.
• Notify Custodial/Event staff of any reported building issues.
• Provide various and complete informational inquiries.

• Answer main campus switchboard and direct calls to various offices/departments on campus.
• Help maintain current contact info for F/S (e.g., Ext. #, Office location, title, and/or position).
• Review University website for daily events and/or closures.
• Handle disgruntled callers with concern in a professional manner.
• Remember all info given by callers is confidential.

Note:

This position requires a monthly training session.

• Strong oral and written communication skills.
• Demonstrated excellent interpersonal skills.
• Flexible hours for availability.
• Occasional weekends or evenings.
• The ability to work independently, identifying resources and making independent decisions.
• Ability to work in a team environment.
• Experience with Microsoft Word, Office, and Excel software.

• Experience with events and conferences.
• Demonstrated ability to solve problems independently and in consultation with colleagues.
• High degree of customer service skills.
• Proficient and demonstrated knowledge of emergency procedures.

Posting Date: 06/03/2026