Administrative Assistant

Location: Shepherdstown

Posting Details

Posting Information

Posting Number
S410P

Working Title
Administrative Assistant

FLSA
Non-Exempt

Pay Grade
3

Advertised Salary
15.48

Position Status
Full Time

Appointment Length
12 Months

Department
Admissions

Job Summary/Basic Function

The general purpose of the job is to process admission applications in order to facilitate the admissions process, to coordinate all aspects of the transcript evaluation process between the Office of the Registrar and the Office of Admissions, complete quality assurance checks to ensure integrity of data collected.

Minimum Qualifications

High school diploma or GED required
One to three years of administrative support, customer service, or office experience.
Strong organizational, communication, and interpersonal skills.
Proficiency with Microsoft Office and general office technology.
Ability to manage multiple priorities in a fast-paced environment.
Commitment to providing excellent customer service.

Equivalent combination of experience and training which provides the required knowledge, skills and abilities may be considered as meeting the minimum qualifications, at the direction of the hiring supervisor.

Preferred Qualifications

Associate's or bachelor's degree
Experience working in higher education, admissions, or student services.
Familiarity with CRM systems such as Slate or student information systems.
Experience supporting events or large-scale administrative processes.
Knowledge of FERPA regulations and student records management.

Posting Date
06/15/2026

Close Date

Special Instructions Summary

Appointment to this position will be contingent upon a satisfactory background check.

We believe in work-life balance and keeping time for things we love outside our work. Shepherd University offers generous employee benefits, including:

o 13 paid holidays

o 15 days annual leave (vacation) per year

o 18 sick days per year and the flexibility to use that time to care for immediate family members

o Wide range of health insurance and other benefits

o 401(a) retirement savings with 6% contribution match; eligibility to continue health insurance post-retirement, and other retiree perks

o Tuition waivers for employees and their dependents

Job Duties

Description of Job Duties

Coordinates all Freshman/Readmit processing:
Processes admissions applications by collecting and reviewing applications, transcripts, test scores and other support documentation. Is responsible for accurate data entry of information in Banner SIS for all freshmen and readmits prospective students, applicants, and deposited students in Banner SIS. Updates and maintains freshmen and readmit letters in Hobson. Assist with NCTC special applications when needed.

Training:
Works in conjunction with the Director of Admissions, Associate Director of Admissions, and Office Manager to design, implement, observe, and evaluate developed cross-training modules to ensure office effectiveness.

Communication:
Answer phone calls when needed. Greet prospective students and families. Assist with coordinator a prospective student tour or visit.

Perform other duties as assigned. Request work orders when needed in the Admission Office. Assist with bulk mailings and daily mail received in office. Assist with the coordination of Open Houses and Special Events.

Quality Assurance:
Perform quality review on 10 percent of production to ensure institution, office and position goals. Works in conjunction with Director of Admissions and Office Manger to review accuracy of Banner fields and coding. Achieve weekly goals with counselors.

XAP Online Application:
Is responsible for downloading and distributing of online application daily. Provides updates to XAP account manager for changes. Responsible and coordinates all daily deposits with the Business Office. Bookkeeping for daily/monthly deposits with the business office.