Residence Desk Manager Residence

Job Description – Residence Life Desk Manager – Housing & Residence Life (29635)

The Department of Housing and Residence Life at West Virginia University is currently accepting applications for a Residence Life Desk Manager.

The Residence Life Desk Manager will serve as a point of contact for students on a daily basis, carrying out residence hall procedures related to hall security, checking and verifying student IDs, issuing student keys and temporary key cards, supporting the RLS, working summer conferences, and checking perimeter doors to verify they are closed and locked. They enforce all residence hall policies and community standards and ensure policies are followed to maintain a safe and healthy environment for all students.

They maintain daily contact with the RLS and other University departments and staff as necessary.

• 15 annual leave (vacation) days per year or more based on years of service
• 18 sick days per year
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks
• Wellness programs

• Serve as primary in-person contact and information resource for students and university community for assigned residence hall or neighborhood, maintaining contact with residence hall, central office, facilities, and institutional staff on student and facility issues, in compliance with professional standards and FERPA.
• Support University Housing occupancy management efforts through opening and closing of residence halls, and day‑to‑day management of hall rosters and assignments, room changes and student check‑in/check‑out. Weekend work will be required during opening and closing.
• Proficiently utilize computer and technology for various software including Onity, CBord, Banner, Star Rez, Roompact, and Advocate.
• Manage access through key control; accurately audit all key control logs/files; report all key concerns to facilities and complete billing procedures for key loss and replacement.
• Direct student resident concerns to appropriate departmental and University staff.
• Prepare and run reports, prepare data for building and departmental reports.
• Support facilities assessment of public, reservable, and residential space; submit work orders and communicate directly with facilities and central staff on issues; follow up on residential concerns in support of resident occupancy.
• SUMMER OPERATIONAL SUPPORT:
  During summer sessions, work directly in support of Summer Conferences or projects from Central office and/or Residence Life. Summer operational support may include check‑in/check‑out of conferences, daily desk management, Summer Orientation programs, and/or facilitated projects in support of operations and programs. Summer operational support can include support in different buildings or separate assigned work spaces.
• Perform a variety of clerical tasks for central staff, Residence Life Specialists and other departmental staff as deemed appropriate (e.g., filing, copying, typing, word processing, inventory, supply orders, scheduling appointments with students).
• Supervise and train student workers assigned to main desk in support of Desk Manager duties.
• Maintain inventory of all desk supplies, first aid, and recreation equipment; order replacement/repairs as necessary through Central Office.
• Participate in ongoing staff training and development as deemed necessary by supervisor.
• Facilitate intake of student packages and mail; ensure securing of packages and student notification of mail and packages.

8

• High School Diploma, GED, or equivalent required.
• One year of experience in clerical and general computer tasks.
• Must know English grammar, spelling, punctuation, and simple mathematical functions.
• Experience working with the public preferred.
• Clerical/Computer training beyond high school preferred.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

• Basic office skills (filing, typing, telephone skills, computer skills), proficiency in Microsoft Office preferred.
• Familiarity with all University and Departmental policies/procedures.
• Ability to deal well with the public.
• Communication and problem‑solving skills required.

• Some light lifting of mail packages.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or veteran status.