Administrative Assistant

The general purpose of the job is to process admission applications in order to facilitate the admissions process, to coordinate all aspects of the transcript evaluation process between the Office of the Registrar and the Office of Admissions, and to complete quality assurance checks to ensure integrity of data collected.

Appointment to this position will be contingent upon a satisfactory background check.

• High school diploma or GED required
• One to three years of administrative support, customer service, or office experience
• Strong organizational, communication, and interpersonal skills
• Proficiency with Microsoft Office and general office technology
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to providing excellent customer service

Equivalent combination of experience and training which provides the required knowledge, skills and abilities may be considered as meeting the minimum qualifications, at the direction of the hiring supervisor.

• Associate’s or bachelor’s degree
• Experience working in higher education, admissions, or student services
• Familiarity with CRM systems such as Slate or student information systems
• Experience supporting events or large-scale administrative processes
• Knowledge of FERPA regulations and student records management

• 13 paid holidays
• 15 days annual leave (vacation) per year
• 18 sick days per year and the flexibility to use that time to care for immediate family members
• Wide range of health insurance and other benefits
• 401(a) retirement savings with 6% contribution match; eligibility to continue health insurance post-retirement, and other retiree perks
• Tuition waivers for employees and their dependents

• Coordinate all Freshman/Readmit processing: process admissions applications by collecting and reviewing applications, transcripts, test scores and other support documentation; accurately enter data into Banner SIS for all freshmen and readmits prospective students, applicants, and deposited students; update and maintain freshman and readmit letters in Hobson; assist with NCTC special applications when needed.
• Training: collaborate with the Director of Admissions, Associate Director of Admissions, and Office Manager to design, implement, observe, and evaluate cross‑training modules to ensure office effectiveness.
• Communication: answer phone calls; greet prospective students and families; assist with coordinating prospective student tours or visits.
• Perform other duties as assigned: request work orders in the Admission Office; assist with bulk mailings and daily mail received in office; assist with the coordination of Open Houses and Special Events.
• Quality Assurance: perform quality reviews on 10 percent of production to ensure institutional, office, and position goals; collaborate with the Director of Admissions and Office Manager to review accuracy of Banner fields and coding; achieve weekly goals with counselors.
• XAP Online Application: download and distribute online applications daily; provide updates to the XAP account manager for changes; coordinate all daily deposits with the Business Office; perform bookkeeping for daily/monthly deposits with the business office.

We believe in work‑life balance and keeping time for things we love outside our work.