Financial Aid Assistant

Financial Aid Assistant

Make a Difference in the Lives of Students and Families

Are you an organized, detail-oriented person who enjoys helping others? Do you take pride in providing excellent customer service and making complicated processes easier to understand?

West Liberty University is looking for a Financial Aid Assistant to join our team!

The Financial Aid Assistant is an essential member of the Financial Aid Office and serves as one of the first points of contact for students and families. In this role, you’ll help students navigate the financial aid process while supporting the accurate and timely administration of financial aid, scholarships, loans, and athletic aid.

This is a great opportunity for someone who is professional, compassionate, dependable, and eager to make a difference in a student-centered environment.

• Serve as a welcoming and helpful first point of contact for students, parents, and campus visitors.
• Respond to phone calls, emails, and routine financial aid questions.
• Help students understand financial aid requirements, deadlines, documentation, and next steps.
• Schedule and manage financial aid appointments.
• Process undergraduate financial aid awards and assist with loan processing.
• Review and track financial aid documents, including verification and special circumstance materials.
• Follow up with students and families regarding outstanding requirements.
• Assist with private scholarships, COLCA Scholarships, and athletic aid.
• Prepare award letters, cancellation letters, and other financial aid correspondence.
• Maintain accurate records and document communications in Banner.
• Collaborate with other campus offices to support timely and accurate financial aid processing.
• Recognize when a situation requires specialized assistance and appropriately refer students to financial aid professionals.
• Maintain strict confidentiality of student and family information.

• Provide general administrative and clerical support to the Financial Aid Office.

We’re looking for someone who:

• Enjoys helping people and provides exceptional customer service.
• Is highly organized and pays close attention to detail.
• Communicates clearly, professionally, and courteously.
• Can remain calm, patient, and empathetic when helping someone who is frustrated or confused.
• Can manage multiple priorities while meeting deadlines.
• Follows established procedures and instructions carefully.
• Handles confidential information with discretion and professionalism.
• Is comfortable learning new technology, systems, and processes.
• Works well as part of a collaborative team.
• Understands when an issue should be escalated to a financial aid professional.

Minimum:

• High school diploma or equivalent.
• Ability to manage multiple routine responsibilities while maintaining accuracy and professionalism.

Preferred:

• Administrative, clerical, office, or customer service experience.
• Higher education or financial aid experience.
• Experience with Microsoft Office or similar computer applications.

This position offers more than administrative work — it’s an opportunity to be part of a team that helps make college accessible and achievable for students. Every day, you’ll have the opportunity to answer questions, solve problems, provide reassurance, and help students take important steps toward their educational goals.

West Liberty University is a public university with a rich history of providing students with a comprehensive education from undergraduate to graduate degrees. Through experiential learning and personalized support, we empower students toward scholarly exploration, creative expression, and economic opportunity.

West Liberty University offers generous benefits,…