Admissions Coordinator

Location: Salem

Position Summary The Admissions Coordinator – Cross-Department Student Support provides administrative, enrollment, and student support throughout the enrollment process and through the successful completion of a student’s first course. The position serves as a key operational connection among Admissions, Financial Aid, Registrar, Athletics, Student Services, and students to help ensure enrollment requirements are completed accurately and timely. Responsibilities include processing enrollments, reviewing student files, coordinating transcript requests, conducting proactive student outreach, tracking outstanding requirements, documenting enrollment barriers, and facilitating appropriate cross-department follow-up.

The Admissions Coordinator maintains visibility of outstanding student requirements and helps move students successfully through enrollment and start readiness. The position does not independently make financial aid, academic, registration, eligibility, or other decisions assigned to specialized University departments but works collaboratively with those areas to facilitate timely resolution and appropriate student handoffs. Why Join Salem Admissions? It’s an exciting time to join Salem University!

Our Admissions team is growing, evolving, and building for the future. As enrollment operations expand, we’re continuing to strengthen our team, improve the student experience, and create stronger connections across Admissions, Financial Aid, Registrar, Athletics, Student Services, and other areas of the University. This role is an opportunity to join that growth and make an impact from day one. You won’t just complete tasks—you’ll help students move forward, solve real enrollment challenges, contribute ideas, and help us continue building smarter and more student-centered processes.

If you enjoy a fast-moving environment, collaborating across teams, talking with students, and being the person who connects the dots and gets things done, you’ll fit right in.

Essential Duties and Responsibilities Enrollment & Student Support Process enrollments and review newly enrolled student files for completeness and outstanding requirements. Conduct proactive outbound calls and follow-up with prospective and enrolled students based on assigned outreach priorities and departmental needs. Respond to student questions regarding enrollment requirements, next steps, and start readiness. Support recruitment and enrollment activities as needed during high-volume enrollment periods.

Track missing admissions documentation, financial aid requirements, Offer Letters, payment concerns, transcripts, and other outstanding enrollment items. Connect students with Financial Aid, Registrar, Student Services, Athletics, or other University departments when specialized assistance is required. Document student outreach, responses, outstanding requirements, identified barriers, and required next actions within University systems. Monitor students from enrollment through successful completion of their first course to facilitate continuity of support and appropriate departmental handoffs.

Identify enrollment or start-readiness barriers and escalate concerns to the appropriate department or University leader. Transcript Coordination Review newly enrolled student files to identify outstanding official transcript requirements. Determine whether required transcripts have previously been requested and track existing requests or initiate requests in accordance with established University procedures. Monitor Anthology and other University systems for transcript receipt and status updates.

Maintain accurate records of transcript requests, request dates, anticipated receipt dates, and completed requirements. Follow up with…