Library Access Services Student Supervisor - WVU Libraries

Job Description - Downtown Library Access Services Student Supervisor - WVU Libraries (30299) Downtown Library Access Services Student Supervisor - WVU Libraries 30299 Description

The West Virginia University Libraries is currently accepting applications for an Access Services Student Supervisor for the Downtown Library.

Hire and supervise the student assistants at the Downtown Library, carry out departmental operations and provide services at the Downtown Access Services desk. Spend most of time at the public service desk, working with users and student employees. Responsible for closing the library.

• 15 annual leave (vacation) days per year or more based on years of service( employee leave )
• 18 sick days per year(for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information ? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

• Hire, schedule, approve timesheets, evaluate, and direct 20-30 student assistants in the department. Prepare an annual budget request for work-study and non-salary student employees based on department needs, salary of different student employees, work-study awards and hourly wage. Track expenses for each student, including work-study grants. Monitor budget throughout the year and notify Director of Access Services of any shortages or other issues.
• Responsible for initial training of students specializing in stacks maintenance and the public service desk. Create a prioritized list of tasks (shelving, desk, shelf reading, searching, etc.) for student employees and ensure work in the department is timely and accurate. Assist with documentation for use in student training. Write evaluations for all Downtown Library Access Services students, after getting input from other staff in the department.
• Develop and coordinate in partnership with the Health Sciences and Evansdale Libraries’ student supervisors a comprehensive training program for library student employees, ensuring alignment with organizational goals, policies, and best practices, while fostering a supportive and inclusive learning environment.
• This position may work outside of standard business hours and assumes responsibility for overseeing operations, including overseeing all Access Services and resource sharing transactions during these hours. Ensure user safety and building safety and maintenance during those same hours. Responsible for closing the library.
• Assigned to regular shifts at the Downtown Access Services Desk. Respond to user questions, assisting with basic reference questions and/or questions about databases, searching, and/or finding materials. Has a good understanding of library policies to answer questions that may arise.
• Provide customer service and respond to user inquiries using a thorough knowledge of the WMS system, including all types of circulation transactions in WMS; charging, discharging, and renewing materials; assisting users in locating and/ or requesting materials, questions regarding fines and bills, etc.; creating or editing user records; issuing Friend of the Library cards; etc. Refer the user to the appropriate department, or the proper help desk as needed.
• Provide customer service and respond to user resource sharing inquiries using a…