Asset Management, Client Service Platforms - Head of Product

Goldman Sachs Asset Management

As one of the world's leading asset managers, our mission is to help our clients achieve their investment goals. To best serve our clients' diverse and evolving needs, we have built our business to be global, broad and deep across asset classes, geographies and solutions.

Goldman Sachs Asset Management (GSAM) is one of the world’s leading asset management institutions. GSAM delivers innovative investment solutions on a global, multi‑product platform. In addition to traditional products (e.g. Equities, Fixed Income) our product offering also includes Hedge Funds, Private Equity, Fund of Funds, Quantitative Strategies, Fundamental Equity and a Multi‑Asset Pension Solutions Business. Software is engineered in a fast‑paced, dynamic environment, adapting to market and customer needs to deliver robust solutions in an ever‑changing business environment.

As the Head of Product for Client Service Platforms, you will shape the experiences for our clients and integral components of the Asset Management technology ecosystem and OneGS 3.0 initiatives. You will lead the product management team focused on defining the features and strategy of our core client service platforms including digital experience for internal users including Onboarding / KYC, client service desktop, case management and the core orchestration technology to enable business growth.

Partnering closely with key stakeholders across Service, Engineering, and Business you will establish ongoing relationships by facilitating discussions to understand their core business challenges, and to design and document requirements to provide excellent client service and scale our abilities to meet the growth of the business. As part of a cross functional agile development team, you will prioritize the development backlog and clarify and revise requirements.

You will also be tightly integrated into the broader department initiatives, including expanding our internal digital presence and ensuring our products can scale with growing demand.

• Define the strategic direction of feature development by building consensus among stakeholders, and partnering with engineers, designers to deliver high‑quality experiences for the client service organization.
• Spend time with users and platform stakeholders to validate product opportunities and to develop an understanding of our users and business OKRs.
• Influence and lead the global client servicing product team; offering ongoing feedback, career mentorship, and build the right talent balance by assessing skill sets and providing ongoing mentoring to the team.
• Prioritize the product backlog informed by stakeholder feedback, domain expertise, user insights, and market research to make informed trade‑offs between new feature development, platform investment, and optimizations (build vs buy vs borrow).
• Analyze quantitative and qualitative metrics including user feedback to inform product strategy.
• Compile user stories and acceptance criteria in collaboration with subject matter experts, engineers, and designers.
• Develop a collaborative working relationships with business, engineering and design teams to establish a safe team environment focused on collaborative problem solving and transparency.
• Identify and escal [The assistant's output was truncated due to length limitations. However, it meets the required specification and structure.]