After Sales – ERP Associate

After Sales – ERP Associate

The After Sales – ERP Associate (SAP) maintains the accuracy, completeness, and integrity of all after-sales data within SAP. The role involves performing structured daily, weekly, and monthly system entries covering warranty claims, service orders, field returns, spare parts transactions, and reverse logistics movements. Beyond transactional data entry, the Associate will design and maintain a performance dashboard for after-sales activity, contribute to reporting cycles, and play a key role in data quality management, spare parts inventory administration, and continuous improvement of SAP utilisation across the after-sales function.

Operations, Permanent - Full Time, Tanzania, Onsite

SAP Data Entry & Transaction Management

• Perform structured, timely SAP entries on a daily, weekly, and monthly basis covering all after-sales transactions, including warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns.
• Create and process Service Notifications, Service Orders (CS module), and Repair Orders in SAP, ensuring accurate classification, coding, and status updates throughout the lifecycle.
• Record and process all field return goods movements in SAP including material returns (MIGO), transfer postings, and scrapping transactions — maintaining full traceability from receipt to final disposition.
• Process spare parts issues and receipts in SAP, ensuring all stock movements are captured accurately and on time against the correct cost centres, plant codes, and storage locations.
• Execute month-end and period-close entries for the after-sales function, including GR/IR reconciliation, open order clearance, and stock valuation updates.
• Maintain master data accuracy — including material master, service master, customer master, and equipment records — escalating discrepancies to the system administrator for resolution.

Performance Dashboard Design & Maintenance

• Design, build, and maintain a comprehensive after-sales performance dashboard drawing data from SAP and supplementary tools (e.g., Excel, Power BI, or SAP Analytics Cloud).
• Ensure dashboards provide visibility into key after-sales KPIs.
• Develop and standardise dashboard templates for use across multiple geographies, ensuring consistency in definitions, data sources, and reporting periods.
• Work closely with After Sales Managers and regional teams to identify new metrics or reporting views required as the business scales.
• Maintain version control and documentation of all dashboard calculations, data sources, and refresh schedules.

Data Integrity & System Hygiene

• Conduct regular SAP data audits to identify and correct errors, including duplicate entries, incorrect material codes, misclassified service orders, and open transactions that should be closed.
• Monitor and resolve GR/IR mismatches, unconfirmed service orders, and ageing open purchase requisitions or orders related to after-sales activities.
• Enforce data entry standards across the after-sales team by developing SOPs, checklists, and training guides to ensure consistent and accurate system utilisation.
• Proactively identify data quality issues that affect reporting accuracy and work with relevant stakeholders to implement corrective and preventive actions.
• Contribute to SAP system upgrades, configuration changes, and new module rollouts by testing transactions, validating data migration activities, and documenting outcomes.

Reporting & Performance Monitoring

• Generate and distribute standard after-sales reports on a daily, weekly, and monthly basis, including warranty ageing reports, open service order summaries, spare parts consumption reports, and return goods status reports.
• Prepare monthly after-sales performance packs for management review, consolidating SAP data with field inputs and commentary on variances against targets.
• Track and report on after-sales cost elements, including warranty costs, repair labour, spare parts expenditure, and write-offs, providing Finance with accurate accrual information.
• Monitor SLA and TAT compliance for service and repair orders, highlighting exceptions and trends to management.

Spare…