Client Success Analyst

Meltwater is seeking a Client Success Representative. You will work side-by-side with senior Client Success Managers, taking ownership of the operational and analytical work that keeps clients engaged, informed, and on a path to renewal. This is a role for someone who is intellectually curious, detail-oriented, and genuinely excited about turning data into client value.

• Configure and optimise Meltwater platform settings for new and existing clients, including Boolean search queries, source lists, and alert parameters.
• Build and maintain client-facing dashboards that surface media intelligence in clear, visually compelling formats.
• Own back-end setup tasks ensuring every client environment is accurate, current, and aligned to their monitoring objectives.

• Analyse media and social data to generate meaningful insights that help clients understand their brand performance, competitive landscape, and campaign impact.
• Prepare reports, Q  materials, and ad‑hoc deliverables that translate platform data into business narratives clients can act on.
• Proactively surface trends and anomalies in client data that could prompt valuable client conversations.

• Serve as a responsive point of support for client queries troubleshooting platform issues, answering how‑to questions, and escalating where required.
• Assist CSMs in preparing for client calls, account reviews, and stakeholder check‑ins by pulling data, drafting agendas, and building supporting materials.
• Help clients extract maximum value from the Meltwater suite through guidance, tutorials, and on‑the‑spot coaching during engagements.
• Shadow senior CSMs across the full renewal cycle from health check reviews to value conversations learning how to identify risk and protect revenue.
• Contribute directly to renewal outcomes by ensuring clients continuously experience value throughout their contract term.
• Collaborate with the CS team on account planning, risk flagging, and renewal strategy for your shared portfolio of accounts.

• 0–2 years of experience in a client‑facing, analytics, or operations role; fresh graduates with strong internships are encouraged to apply.
• Highly analytical mindset you enjoy working with data and find satisfaction in making sense of complex information.
• Strong written and verbal communication skills; comfortable presenting insights to stakeholders.
• Familiarity with media monitoring, Social Media, PR/communications, or SaaS platforms is an advantage.

• Comprehensive paid time off options for enhanced work‑life balance.
• Comprehensive health insurance tailored for you.
• Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well‑being.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

New Delhi

As per the offer letter

Meltwater is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.