Senior Insights Analyst

We are seeking a Senior Insights Analyst
, who will serve as a key connector between high-quality analytical delivery and client-facing strategic value. This role is ideal for someone who has strong foundational analytical skills, experience executing media monitoring or insights work, and is ready to step into a more consultative, insight-led, and ownership-driven position.

As a Senior Analyst, you will lead the analytical thinking on your projects, elevate the quality of insights delivered to clients, and begin to take on components of project management - preparing you for future leadership roles. This position is foundational to strengthening our analytical excellence while growing the next generation of project managers. You will be a crucial bridge between hands-on work and strategic delivery - shaping insights that influence our clients' communications, brand positioning, and decision-making.

In particular, we are seeking a candidate who can play a critical role in building up the team’s consumer insights research capability and support research scoping and pricing activities, whilst contributing directly to the team’s existing work in PR-related media monitoring.

• Insight Generation & Client Value
• Move beyond data curation to deliver clear, actionable insights through data storytelling.
• Lead the presentation of research findings to clients, connecting research findings to client objectives.
• Work closely with Project Managers and Customer Success Managers to articulate the value of Meltwater Insights reporting.
• Coach junior analysts on reporting and client presentation best practices, as needed.
• Support the preparation of daily newsletters and all reports as assigned.
• Lead or support research project management end-to-end, where assigned.
• Serve as the lead analyst for reporting projects of varying complexity, including managing operational escalations and client requests where needed.
• Support managers in achieving team-level KPIs, including but not limited to, project renewal rates, pricing, and margins.
• Identify opportunities to increase project efficiency through optimal use of Meltwater’s software and improving workflow design.
• Work with analyst and managers to ensure the high quality and timely delivery of all deliverables.
• Support the scoping and pricing of Insights reports, where assigned.
• Apply industry best practices to elevate the scoping of insights reports.

• The ability to legally work in the country of hire without sponsorship is required for this position.
• 3-6 years of experience in consumer insights or marketing research. Experience in the Southeast Asian media monitoring, luxury or FMCG industries is a plus. Familiarity with existing media or consumer research tools is ideal.
• Proficient and able to conduct research in English and at least one Southeast Asian language (Chinese, Malay, Tamil). Must be able to translate news articles and video clips in the vernacular into English.
• Strong proficiency in using Microsoft Excel, Microsoft PowerPoint and G Suite tools, e.g. VLOOKUP.
• Team player who enjoys working cross-functionally and has a track record of successes in this regard.
• Keen to mentor junior analysts on insights as a craft.
• Flexibility in working hours (6.30am-3.30pm) to deliver daily morning newsletters.
• Openness to embrace our hybrid work schedule, requiring presence in the office 2-3 day per week.

• Enjoy flexible paid time off for enhanced work-life balance.
• Comprehensive health insurance tailored for you, complete with an annual health check.
• Special discount on selected restaurants/shops through our food delivery partner.
• Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
• Complimentary Calm App subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.