Corporate Planning & Management-Customer Experience-Dallas-Senior Analyst-Digital Operations Job Dallas West Virginia USA,Business

Position: Corporate Planning & Management-Customer Experience-Dallas-Senior Analyst-Digital Operations - [...]
Location: Dallas

The Lifecycle Management team (LCM) sits within Global Procurement under Corporate Planning & Management (CPM).

Professionals in CPM have an analytical mindset, exhibit intellectual curiosity and are from diverse academic backgrounds. The Senior Analyst role is based in Dallas and sits within TPRM’s Lifecycle Management Team capability, which acts as the primary point of contact for business stakeholders helping them understand and deliver on the firm’s third party risk framework.

The role requires collaboration with different functions across the firm on a regular basis, for example, Program Design and Compliance (PDC), Quality Assurance (QA), Data Analytics and Reporting (DAR), Tooling, Transformation and Risk Management, in addition to other Global Procurement functions such as Sourcing and Global Procurement Operations.

Additionally, the role requires an ability to work independently, managing TPRM Business processes by reviewing/validating/approving TPRM workflows, engaging business stakeholders to provide guidance on the various processes to ensure program compliance and simultaneously maintaining a consistent book of work.

OUR IMPACT

The Lifecycle Management team plays a critical role in protecting the firm while enabling business activity. We ensure vendor usage is appropriately authorized, accurately recorded, and used in accordance with contractual terms, regulatory requirements, and firm policies. By maintaining disciplined controls, scalable processes, and robust documentation, LCM supports audit readiness, regulatory compliance, and financial transparency.

At the same time, LCM is a key contributor to the firm’s overall client and supplier experience. Through timely issue resolution, proactive communication, and ongoing process improvements, the team helps internal stakeholders navigate systems and workflows efficiently and confidently.

Key Responsibilities

Act as a Subject Matter Expert (SME) on Third-Party Risk Management (TPRM) policies, standards, and systems, including vendor onboarding, offboarding, and oversight requirements.

Address stakeholder inquiries promptly and accurately, providing clear guidance on vendor workflows and program requirements.

Monitor queues and complete tasks across all vendor workflows accurately, efficiently, and in a timely manner.

Build strong relationships firmwide by serving as a key advisor to internal stakeholders helping divisions understand and navigate third-party risk requirements.

Provide transparency and support to divisions to ensure consistent compliance with the firm’s Vendor Management program.

Engage with Risk Partners across the organization (e.g. compliance, technology), as needed, to assist the divisions if required

Deliver on regional expectations and contribute actively to the goals of the TPRM Bengaluru team.

Drive continuous process improvement and innovation, proactively identifying operational gaps and providing input for framework enhancements.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

Relevant Bachelor’s degree or equivalent qualification with an excellent academic record.

1 to 3 years’ experience in risk management, third-party risk management, or global risk program design.

Strong risk management and control mindset, with the ability to support and enable commercial outcomes.

Analytical thinker with strong problem-solving skills, sound judgment, and exemplary attention to detail.

Highly organized with the ability to prioritize, multi-task, and deliver under pressure to tight deadlines.

Excellent communication and interpersonal skills (both written and verbal), with the ability to adapt to a dynamic and changing organization.

Strong stakeholder management skills, including the ability to de-escalate challenging situations and build consensus across divisions.

Collaborative team player capable of coordinating complex activities with multiple interdependencies across global, cross-functional teams.

PREFERRED QUALIFICATIONS

Third Party Risk Management experience

Strong customer service mindset and user experience focus

Exposure to control and risk management processes

Excellent communication skills both written and verbal

Prior experience supporting audits, internal reviews, or regulatory examinations.

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