Customer Service Advisor - English

Job Description

As a Customer Care Agent, you will answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level
1). As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.

• Respond to a wide variety of customer cases via phone and email
• Listen carefully to customer requests and demonstrate understanding
• Choose the best route (appeal process) to handle the customer case
• Remain professional and calm in all situations
• Record and document customer cases in the appropriate tool
• Demonstrate an attitude that reflects the best possible image of the company

• Very good time flexibility to work 44 hours per week on a rotating basis
• Have at least a baccalaureate
• Have an excellent command of business English (level C1 written and spoken)
• Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
• Recognizes the field and values of meditation and its real benefits

• Permanent contract (CDI), social security, private health insurance and transportation provided for closing hours
• Certification training
• A de-capped sales bonus
• A performance bonus
• An evolving salary
• Subscription to the CNSS
• A private health insurance

Like all the positions in our company, this position is open to people with reduced mobility.

Time range: 7:00 – 20:00

Net salary + bonus + (interesting incentive).