Property Management Officer

Property Management Officer

Salary: £38,976 - £47,229 per annum

Location:

Putney Bridge Road, London (South), London (Greater)

Job Type: Full Time (36 hours)

Expires: 27/06/2026

Deliver first‑class service for homeless families in temporary accommodation. Ensure properties are suitable, well maintained, and free of damp and mould. Manage repair issues promptly, undertake health and safety inspections, and maintain safe internal environments.

Support people during challenging times, building rapport with service users, private landlords, repair teams, and service providers. Proactively seek solutions to site and office issues such as neighbour disputes, safety, and suitability concerns, and manage cases effectively while balancing the needs of the service user.

• Ensure properties meet safety and suitability standards.
• Deal promptly with repair requests and damp/mould issues.
• Conduct health and safety inspections.
• Handle neighbour disputes and other service user related matters.
• Maintain accurate records, write letters and reports in the management system.
• Build professional relationships with stakeholders (landlords, repairs, council departments).
• Deliver customer service to vulnerable clients, listening and empathising.
• Escalate and resolve complex cases efficiently.

• Ability to work independently, motivated and put people first.
• Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients.
• Excellent customer service skills.
• Excellent organisational skills and ability to prioritise.
• Commitment to maintaining and improving the quality of services provided.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We promote equality and diversity and value differences. We are a Disability Confident employer and welcome reasonable adjustments. We safeguard children, young people and vulnerable adults and expect staff and volunteers to share this commitment. Some posts may require a satisfactory DBS check.

We offer a wide range of benefits including 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.