Museum Membership & Visitor Lead

Job Description
- Membership and Visitor Services Coordinator
- Art Museum of WVU (29453)

The Art Museum of West Virginia University is currently accepting applications for a Membership and Visitor Services Coordinator.

The Membership and Visitor Services Coordinator at the Art Museum of WVU oversees a loyal base crucial for sustaining the Museum’s budget through lifetime value and recurring membership revenue. They drive engagement among current and prospective members to boost annual revenue, crafting strategies that enhance member visitation, renewals, and ancillary purchases such as venue rentals, classes, and travel engagements. Managing the acquisition, stewardship, and retention of members, the Manager collaborates strategically with Development, Public Programs, Marketing, and Education teams to achieve membership growth and support.

• 15 annual leave (vacation) days per year or more based on years of service ( employee leave )
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQs.
• Wellness programs

• Core contact for incoming calls and visitors to the WVU Art Museum and Museum Education Center. Monitor and respond independently through written and verbal notification to telephone calls and general inquiries which may pertain to specific areas of responsibility such as rentals and member benefits within the WVU Art Museum and Museum Education Center.
• Manage membership program, fulfilling all benefits, including events, member premiums, cards and weekly/monthly acknowledgment letters.
• Check and respond to, as appropriate, Museum and Friends' e-mail and voicemail messages. Record Museum Voicemail messages. Coordinate communications including the creation and maintenance of mailing lists for the Friends of the Art Museum, exhibition openings, and checks for accuracy of mailing.
• Investigate confidential matters pertaining to membership and financials, create and maintain dual filing systems using discretion to manage confidential correspondence and records, schedule appointments, travel reservations and committee meetings.
• Handle all arrangements relating to meeting times and dates, location, set‑up requirements, billing information, and notification of specifics to participants.
• Develop strategies of renewal process in a timely manner including mail, phone, email and, if applicable, automated processes.
• Evaluate existing membership benefits and premiums and propose innovative events and programs for current members as well as prospects.
• Take a lead role in planning and implementing all member and patron events, including developing communications plan, coordinating logistics with appropriate departments, establishing RSVP procedures and monitoring response.
• Under the guidance of the museum Director, create and execute strategies and action plans that strengthen relationships with current members, and introduce prospects to the Senior Director of Development and encourage members to upgrade to patron and major giving levels.
• Coordinate, organize, review and edit materials for bulk mailings for fundraising activities, (i.e. capital campaigns, receptions, thank‑you acknowledgments, Friends of the Art Museum, Mesaros Galleries and other Museum events), as well as a variety of mass e‑mail communications (i.e. student MIX system, faculty and staff, internal and external constituents of the University) regarding building issues, upcoming special events, sent out under the Museum Director's signature.
• Develop and track metrics and success criteria for membership programs and Annual Fund campaigns, continually…