Reservations Agent

Reservation Agent

The Reservation Agent will ensure that all work has been completed and input accurately.

• Perform all duties in a professional manner and in accordance with company policies.
• Flexibility to work a varied schedule due to business levels and industry demand.
• Follow all safety procedures to ensure a safe working environment.
• Maintain uniform and grooming standards as outlined in employee handbook and departmental training.
• Professionally manage all incoming reservation calls efficiently and with professionalism; confirm reservations, up‑sell, and answer questions on rates, resort facilities, services, and special promotions.
• Convert inquiry calls into sales with strong sales ability.
• Coordinate information with sales staff, conference services staff and all other departments.
• Accurately confirm reservations and manage them in PMS.
• Up‑sell, cross‑sell and promote the resort.
• Answer inquiries on room rates, outlets, area location, room type and availability.
• Interact with Group Coordinator on bookings.
• Provide professional and polished customer service.
• Maintain thorough and efficient record keeping.
• Post advanced deposits and keep accurate records of deposits.
• Complete shift reports when necessary.
• Handle all guests’ special requests in a professional manner.
• Assist in PBX and Front Desk as cross‑trained.
• Activate “manual system” in event of system downtime.
• Keep daily call sheets.
• Answer Stonewall Info’s on a daily basis.
• Use correct format when being professional.
• Provide assistance in other job classifications as determined necessary by immediate superior.

• High School graduate or equivalent.
• Pleasant speaking voice; excellent verbal and written communication skills.
• Ability to type 30 words per minute accurately.
• Previous Reservations/PBX experience desired.

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications and location.