Teller, Customer Service​/HelpDesk

Teller

Regular Full Time 5.16 UBs Flatwoods, Sutton, WV, US

10 days ago Requisition

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Our associates are accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end, being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose

This position will be responsible for providing excellent service to our customers in accordance with Peoples Bank policies. The teller will open deposit accounts, process complex multi‑step teller transactions, sell bank products and services, assist customers with maintenance requests, and resolve customer service issues. They will uncover additional customer needs and refer them to the appropriate business partner. This is a sales and service role and is vital in helping the branch obtain goals while providing industry leading customer service.

Job Duties

• Deliver superior customer service with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet by name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi‑step teller transactions.
• Research and offer solutions to resolve customer issues using knowledge of the organization to identify helpful resources; provide follow‑up to customers on resolution.
• Initiate conversations to uncover customer needs, refer customers to platform associates within the branch, and meet established referral goals.
• Make sales calls via phone or Zoom to clients and/or prospects on a weekly basis to meet calling goals while recording these activities in Salesforce.
• Consistently meet or exceed sales referral goals as set by management. Maintain a well‑developed working knowledge of the complete line of products and services offered.
• Maintain balancing and error records in line with policy and have the ability to find and correct outages and enlist help as needed for difficult errors.
• Follow operational standards regarding security, risk management, and compliance.
• Consistently complete required training for all bank and branch policies and procedures.
• Meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
• Meet Retail Branch Standards which include dress code.
• Perform special projects as assigned.

At Peoples Bank, we know that there is more to life than work. The benefits package includes a 401(k) retirement plan with an employer match, employee stock purchase plan, education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation and holidays, and more.

Education, Experience and Job Skills

• High School Diploma or GED.
• Minimum 1‑year related work experience in customer service.
• Ability to work in a fast‑paced environment with a high degree of accuracy and close attention to detail.
• Proficient in basic computer operations and standard applications; ability to quickly learn and navigate job‑specific software to perform daily tasks with accuracy and efficiency.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven team player.
• Trustworthy and confidential behavior is essential.
• Reliable transportation.
• Role requires consistent standing; bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based on branch setup.
• Must be able to…