Central Services CSR

Job Description

The ideal candidate would possess the following characteristics:

• Desire to "WOW every customer" and "Be the Best"
• Positive attitude
• Strong work ethic
• Attention to detail
• Works well in a team environment
• Well-spoken with good judgment and phone etiquette
• Able to understand, support, and follow company policies and procedures
• Goal oriented with the intent and desire to improve customer service

• Experience in a high volume inbound and outbound customer service call center with computer input during calls
• Ability to multi-task in a fast paced environment
• High School Diploma or GED required
• Excellent communication skills; oral, verbal, written and listening
• Must have excellent attendance and punctuality
• Strong computer skills:
  Excel, web based applications, Google Maps
• Type 40 wpm
• Ability to adapt to an ever changing, growing business environment
• Bi-lingual speaking skills a plus

• Competitive pay plans
• Medical, prescription drug, dental & vision insurance effective first day
• 401(k) retirement plan with company match
• Employer paid short‑term disability and life insurance
• Paid vacation and holidays
• Continuing education opportunities
• Annual paid time off plans
• Two weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week
• Six paid holidays annually
• Additional voluntary life insurance
• Free prescription or non‑prescription safety glasses annually
• Annual voluntary uniform stipend
• Voluntary daily pay option available

Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.

17.50 per hour

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.