Team Member, Customer Service​/HelpDesk

Job Details

Job Location:

040078 - WP Weston - Weston, WV 26452

Position Type:
Team Member

Work with fellow employees as part of a team, helps others when they need a hand.

• Demonstrates a positive and enthusiastic attitude with co-workers
• Helps new employees through training and orientation
• Demonstrates patience and understanding when training others
• Keeps other employees informed about what he/she is doing

Is personally reliable.

• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
• Provides appropriate notice when unable to be at work
• Provides written notice for being late or absent as required
• Understands and uses approved time keeping system

• Demonstrates a positive and enthusiastic attitude with management
• Adjusts positively to requests for change from managers
• Accepts procedural changes positively and without loss of effectiveness
• Alerts management to station needs
• Anticipates problems and brings them to management’s attention
  
  Initiative and Energy

  Takes action without being told, goes beyond what is simply required, maintains a high activity level.

  • Helps others when needed without being asked
  • Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
  • Is effective working on more than one task at a time
  • Finishes tasks completely once begun
  • Suggests ideas for solving problems, improving procedures, etc.
  Qualifications