Customer Service - Highlands Sports Complex

Location: Triadelphia

CUSTOMER SERVICE TEAM MEMBER - Highlands Sports Complex Sports Facilities Management, LLC

LOCATION:

Triadelphia, WV DEPARTMENT: OPERATIONS

REPORTS TO:

GENERAL MANAGER STATUS: PART-TIME

ABOUT THE COMPANY:

Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Highlands Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities.

We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national and regional recognition as a Top Workplace in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Customer Service Team Member is expected to provide excellent guest service while working in various departments of the facility. This position involves guest services, food and beverage departments, and events.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Interacting and assisting guests as needed

Assist with events from set up to take down Perform various tasks related to scheduled work area Operate and balance a cash drawer

Resolve all guest concerns and complaints and/or direct to appropriate Manager Complete special projects, daily assignments and other duties as directed by management

MINIMUM QUALIFICATIONS:

Flexible work schedule (e.g., Week Days, Week Nights, Weekends, Holidays and long hours) and regular attendance necessary

Must have reliable transportation

Excellent communication skills, both verbal and written

Ability to maintain focus in a high-volume, fast-paced environment

Must have excellent computer skills and able to learn facility software

Must have excellent guest service skills

Must be detail-oriented and have outstanding organizational skills

Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members Must work well with others

Must take personal initiative for the betterment of the team and venue

Commitment to the safety and well-being of othersWORKING CONDITIONS AND PHYSICAL DEMANDS:

Must be able to lift 30 pounds waist high

May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend

Will be required to operate a computer and register

Facility has intermittent noisePREFERRED:

Have a basic understanding of sports

Have a basic understanding of working with large amounts of money and being able to balance the register after each shift

Age 18 or older

Job Posted by Applicant Pro