Dental Site Manager

Job Description:

Dental Site Manager/Supervisor

Summary

The Dental Site Supervisor is responsible for the day-to-day operational leadership and coordination of an FQHC dental clinic. This position oversees clinical support staff, front-office operations, patient flow, scheduling, supplies, equipment, regulatory compliance, and overall site performance.

The Dental Site Supervisor works closely with the Dental Director, clinical providers, dental assistants, hygienists, front-desk staff, billing/revenue-cycle personnel, and other departments to ensure the delivery of high-quality, patient-centered, culturally responsive, and accessible dental services consistent with FQHC requirements and organizational policies.

The supervisor serves as a key operational leader at the dental site while supporting a positive workplace culture, efficient clinic operations, excellent patient experience, and achievement of clinical, quality, productivity, and financial goals.

• Oversee daily operations of the dental clinic to ensure efficient and timely patient care.
• Monitor patient flow, appointment schedules, provider utilization, and clinic capacity.
• Identify operational barriers and implement solutions to improve efficiency.
• Coordinate opening and closing procedures and ensure appropriate staffing coverage.
• Monitor daily clinic activity and address operational issues promptly.
• Ensure exam rooms, sterilization areas, reception areas, and other clinical spaces are clean, organized, safe, and adequately stocked.
• Coordinate with facilities, IT, and other departments to resolve operational issues.
• Support implementation of new programs, workflows, technologies, and organizational initiatives.

• Supervise assigned dental support and administrative staff.
• Participate in recruitment, interviewing, onboarding, orientation, and training of staff.
• Establish work assignments and staffing schedules based on patient volume and operational needs.
• Conduct regular staff meetings and communicate organizational and departmental expectations.
• Provide coaching, feedback, performance evaluations, and corrective action when appropriate.
• Promote teamwork, accountability, professionalism, and respectful communication.
• Address employee concerns and workplace conflicts in accordance with organizational policies.
• Ensure staff maintain required credentials, competencies, training, and certifications.

• Promote a welcoming, respectful, trauma-informed, and patient-centered environment.
• Monitor patient complaints, concerns, and service-recovery needs.
• Assist with resolving patient concerns in a timely and professional manner.
• Support access to care for underserved and vulnerable populations.
• Ensure patients receive appropriate information regarding appointments, treatment, referrals, and clinic procedures.
• Promote culturally and linguistically appropriate services.

• Support compliance with applicable FQHC, federal, state, local, dental, OSHA, HIPAA, infection-control, and organizational requirements.
• Ensure staff follow established clinical and operational policies and procedures.
• Monitor compliance with infection prevention and control practices, including sterilization and instrument processing.
• Ensure appropriate documentation and maintenance of sterilization logs, safety records, equipment records, and other required documentation.
• Assist with preparation for regulatory surveys, audits, and accreditation activities.
• Support compliance with dental quality-assurance and performance-improvement initiatives.
• Report safety events, incidents, and compliance concerns according to organizational procedures.

• Monitor clinic performance metrics and assist with development of improvement plans.
• Track measures such as:
  • Patient access and appointment availability
  • No-show and cancellation rates
  • Provider productivity
  • Patient satisfaction
  • Treatment completion
  • Preventive care utilization
  • Referral completion
  • Clinical quality measures
  • Revenue-cycle and collection-related metrics
• Participate in quality-improvement projects and performance-improvement activities.
• Use data to identify trends, operational problems, and opportunities for improvement.

• Work with scheduling staff and providers to optimize appointment availability.
• Monitor provider schedules and make adjustments based on patient demand and staffing.
• Reduce avoidable…