Title III Success Coach- Martinsville

Job Title

Success Coach

Engage and support students with a holistic, wrap-around model incorporating non-cognitive assessment and comprehensive educational planning, and proactive referrals. Collaborate and connect students to appropriate existing departments and outside resources, such as the ACTion Center, Academic Support Center, and Student Services. Outreach will be conducted through intrusive interventions, timely reminders and other targeted individual and group communications using phone, email, texting and social media.

Promptly act on information from faculty, staff, and predictive analytics regarding student academic concerns. Plan and implement appropriate interventions. Proactively work with students to direct them to interventions. Encourage and advocate for students persistently. Monitor individual and aggregate data numbers and track outcomes of interventions. Maintain clearly written comprehensive notes and data on students in electronic files. This position is Grant-Funded.

Internal Job Details Staff, Non-Classified Non-Exempt Hourly (Grant-Funded) Part-Time

• Coaching students, including building rapport and trust with students, faculty, and staff to support successful goal completion.
• Assisting students with setting goals and identifying, planning for, and overcoming potential obstacles.
• Guiding students to define steps in education pathways and career planning process and completion.
• Monitoring student progress toward goals.
• Helping students recognize and problem solve issues that arise related to progress towards academic goals, persistence, and attendance.
• Connecting students to existing departments and community resources.
• Planning and implementing student pathway after graduation; may include assistance with resume writing, career exploration, interview skills, and connecting students with job fairs internally or in the community as needed.
• Promptly act on information from faculty, staff, and predictive analytics regarding student academic concerns.
• Empowering students to problem solve issues that arise related to progress towards academic goals, persistence, and attendance.
• Utilizing motivational interviewing and other coaching methods to encourage student to modify or adopt behaviors that in result in academic and professional success.
• Facilitating communication and interactions that connects students to appropriate College faculty and staff.
• Following up with students after application and acceptance process to assist with enrollment process.
• Providing tours and other support as needed during open houses, orientations, and other on-campus and virtual registration events.
• Facilitating conversations between student, advisor, internal, and external supports.
• Serving as knowledge base of college programs and services to connect students with appropriate personnel.
• Making proactive contact with students who have missing and/or incomplete information for registration processes.
• Maintaining clearly written comprehensive notes and data on students in electronic files.
• Monitoring individual and aggregate data numbers and tracking outcomes of interventions.
• Serving as a liaison with faculty, staff, and other entities to facilitate the connection with at-risk students.
• Attending regular meetings for Title III, ACTion Center, ASC, and ongoing professional development.
• Monthly reporting of time and effort submitted to Title III Project Director.
• Contacts instructor for ORNT, ENG, and MATH to request permission to explain what Success Coaching is for students during classes.
• Other duties as assigned

Education Level
- Field of Study
- Req
- Pref
- And/Or

Bachelor's degree
- Counseling, Human Services, or a related field - X

Associate's degree
- Counseling, Human Services, or a related field - X

A combination of education, experience, and training may be accepted.

Work Experience

Experience
- Experience Details
- Req
- Pref

3 year + - Providing Direct Services to students/clients in a holistic case management model incorporating referrals and follow up.

- X

1 year + - Higher Education experience - X

Experience following FERPA and student confidentiality - X

Experience or training in accommodation of student disabilities under ADA, Mental Health First Aid, or Appreciative Advising - X

Effective interpersonal skills

Strong verbal communication and listening skills

Demonstrated written communication skills

Demonstrated customer service skills

Quickly troubleshoots and resolves problems

Understands boundaries between academic and mental health concerns.

Monitoring and following up with students, faculty, and staff.

Full benefit package which may include but is not limited to retirement with employer matching, health insurance, paid vacation and sick leave, holiday pay and life insurance.

Employer:

West Virginia Northern Community College

Address: 1704 Market Street Wheeling, West Virginia,…