Conference room Technician

Troubleshooting & admin

• Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification.
• Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic).
• Experience with packet capturing example:
  Wire Shark.
• Network maintenance, support and refresh.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.

• Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.

• DHCP, DNS, Print Server, File Shares, Microsoft SCCM.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.
• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS.
• Server, storage and backup systems maintenance, support and refresh:
  Rackmount, install and configure server hardware.
• Knowledge of Server 2012/2016 Policy and Security Management.
• Critical plant floor hardware support
• Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.).
• ANDON and PLC (Programmable Logical Controls) support knowledge.
• First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s).
• Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management.
• Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime Site Management.

• Break fix

• 3 to 5 years of experience performing Level 3 responsibilities.
• Project Management Experience (IT).
• TCP/IP, DHCP, Subnetting, VLAN, POE knowledge.
• Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair.

• Previous experience supporting a large corporate, manufacturing environment.
• Experience supporting and troubleshooting Business and Mission Critical applications.
• Knowledge of Cisco Voice over IP hardware/software/server operation/configuration.
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyse, resolve, respond to, and document end user inquiries.
• Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
• Troubleshoot Operating System issue. Connection issues with LAN/WAN.
• Conference room Support Experience.