Cisco Infrastructure Engineer

Job Details

• Job #: 44576
• Duration: 12+ Months (On‑going Contract)
• Pay Rate: IOPEN/Market Rate (W2 ONLY)
• Location:
  
  100% On‑site, no remote work (Local candidates only)
• Hours:
  
  8:00 AM – 4:30 PM; rotational shifts may apply

Tier 3 (L3) IT Infrastructure Engineer works with a technical team to resolve complex network, server and plant‑floor issues. The role is fully on‑site with responsibilities spanning LAN/WAN support, infrastructure planning, server management, and critical plant equipment troubleshooting.

• Troubleshoot and administer Cisco Layer 2 & Layer 3 routing, Wi‑Fi, PBX and other standard protocols
• Support IT cabling, infrastructure planning and design including cable patching, switch configuration, port enable/disable and traffic analysis
• Capture and analyze network traffic (e.g., Wire Shark)
• Perform network maintenance, support and refresh
• Act as Smart‑Hands for remote teams and third‑party vendors for issue escalation and resolution

• Install and troubleshoot server‑room hardware such as rack servers, fiber, switches, disk drives, memory, etc.
• Act as Smart‑Hands for remote teams and third‑party vendors for issue escalation and resolution

• Support hardware for servers, data backup libraries and SAN/NAS
• Maintain, support and refresh server, storage and backup systems: rack‑mount installation and configuration
• Apply Server 2012/2016 policy and security management
• Act as Smart‑Hands for remote teams and third‑party vendor issue escalation

• Support ANDON and PLC (Programmable Logical Controls)
• Provide first‑level support for business and plant‑floor applications, escalating to SMEs
• Apply troubleshooting, problem‑solving and root‑cause analysis for outages and problem management
• Work under pressure during plant‑down situations, requiring rapid turnaround
• Available on‑call 24×7 outside work hours, willing to work flexible hours and overtime
• Support conference‑room and meeting technology

• 3+ years of Level 3 network support
• Extensive experience with Cisco LAN/WAN and networking hardware (switches, cabinets) including installation and upgrades
• Proven end‑to‑end network support with effective troubleshooting and escalation
• Strong communication and coordination skills for cross‑functional collaboration
• Knowledge of TCP/IP, DHCP, subnetting, VLAN, and PoE

• Experience supporting a large corporate or manufacturing environment

• EPO/PPO medical plans
• 401(k) retirement vesting program (VOYA)
• Flex Spending Plan
• Voluntary life, AD&D, STD or LTD plans