Player’s Club Representative

Responsible for the success of the Player’s Club, by assisting customers through the membership process, and explaining the benefits of membership. Performs all functions in accordance with applicable laws and gaming regulations, mission and objectives of the Sugar Creek Casino and the Wichita and Affiliated Tribes, as well as established policies, procedures and controls.

• Distributes Player’s Club membership forms to customer at Player Club counter, and assist customers in completing membership.
• Maintains a working knowledge of the Player’s Club, in order to effectively explain to customers.
• Provides smooth, courteous and efficient service to customers.
• Maintains a working knowledge of the casino, as well as current and upcoming special events, in order to advise customers and fellow employees of events, whenever possible.
• Assist Floor Managers and Beverage Servers, as needed, with Player’s Club related matters.
• Facilitates the flow of information, by attending regularly scheduled departmental meetings.
• Resolves minor customer conflicts, which relate to Player’s Club.
• Routinely inspects stock of Player’s Club printed material, and re-stocks same, as needed.
• Issues complimentary items for customers when appropriate level of play or promotion requirements has been established.
• Assist Floor Manager and Player’s Club Manager with on-going promotions and events.
• Perform all other duties to be assigned.

• This position has no supervisory responsibilities.

• Must possess excellent communication and organizational skills.
• Must be familiar with, and able to operate, computers, printers and card machines.

• High School diploma or GED preffered.

Ability to read, analyze and interpret simple documents, such as safety rules, operating and maintenance instructions and procedure manuals.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables.

Basic analytical and deductive reasoning ability. Must be competent in computer skills. Must have superior interpersonal relations skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to sit;

use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to cigarette fumes. The noise level in the work environment is usually moderate.

This establishment promotes a drug-free work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.