Consumer Loan Support Specialist – Operations Center – Cross Lanes

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Hourly Full-Time Loan Operations Cross Lanes, WV, US

• Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you’ll be part of an organization that constantly strives for innovation and improvement—always with the customer experience in mind.
• Career Growth Opportunities: We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development.
• Competitive Compensation and Benefits: In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental & vision coverage, and a 401(k) match.
• Strong Company Culture: Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service—whether directly or indirectly supporting our customers.

Responsible for all processing duties related to the production of over 20 types of consumer/retail loans including ARMs, Business Purpose Consumer Loans, and Consumer Loans to self-employed borrowers; managing the third party vendor relationship (appraisals, title and flood), preparing loan documents and all regulatory required early and loan closing disclosures and booking closed loans to Silverlake/Core system

• Prepares upfront regulatory required disclosures on all closed end real estate loans daily, including Retail ARMs
• Responsible for ensuring compliance with HOEPA
• Print and distribute credit score disclosure letters daily
• Review approved consumer loans in Decision Pro to determine conditions that must be met prior to closing/processing vendor work, including verification, vesting issues and miscellaneous documentation requirements
• Request/process vendor work on all real estate secured loans including ordering flood determinations, property reports and property valuations
• Process flood and property valuation disputes/upgrades when appropriate
• Maintain correspondence with all vendor work service providers including flood vendor, property report vendor, property valuation vendors and all real estate appraisers
• Maintain and update databases used to track status of loans in process; also performs follow‑up on outstanding vendor work daily
• Review and process requests for loan documents
• Verify application/loan document accuracy including address, SS numbers, applicant names, lien positions and loan‑to‑value ratio; enter this information into Laser Pro, either via export or manually
• Verify insurance coverage amounts meet policy requirements; in‑depth verification of flood insurance coverage including coverage amounts, effective dates and loss payee clause
• Calculate all City National Bank payoffs including any applicable lien release and/or recording fees
• Place holds and determine source of funds on all CD/Savings secured retail loans
• Prepare, print and distribute loan documents to all retail loan branches
• Upload/book all retail loans from Laser Pro directly into Silverlake system including but not limited to the input of numerous key data
• Answer questions/inquiries from branches, personal bankers and City National Op Center employees

• High School diploma or GED
• 1 - 2 years retail loan experience
• Demonstrated proficiency in Microsoft Office software
• Experience with Laser Pro preferred
• Work is generally performed indoors in environmentally controlled conditions
• Typically, the employee may sit to perform the work. However, there may be some standing, walking, bending and carrying of light items in the course of the work
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Ability to work independently and in a team environment
• Strong attention to detail
• Understanding of consumer/retail lending principles
• Understanding of consumer lending regulatory requirements including but not limited to Reg. B, Reg. Z, HOEPA, Flood and Bank Secrecy Act
• Must be able to work under critical time constraints, with large volume of credit applications, prioritize and multitask

Monday Through Friday

Join City National Bank and become part of a team where every role plays a part in creating outstanding customer experiences. We look forward to hearing from you!

City National Bank is an Equal Opportunity Employer.