Credit Officer Collection & Recovery

Collections And Credit Management Specialist

To ensure timely collections and effective credit control by managing overdue accounts, resolving payment issues, and maintaining accurate customer credit records.

Responsibilities

• Collaborate with the sales and finance teams to resolve customer billing or payment issues.
• Monitor outstanding receivables and follow up on overdue accounts.
• Participate in the review and update of credit policies and procedures.
• Build and maintain good relationships with customers while safeguarding the company's financial interests.
• Maintain up-to-date customer credit files and ensure proper documentation.
• Ensure compliance with internal controls and company credit management standards.

Knowledge & Experience

• 4–7 years in collections, credit management, or receivables management, preferably in telecom, consumer electronics, or microfinance.
• Proven experience managing a small team of tele-callers or collection agents.
• Experience with digital finance platforms is highly desirable.
• Bachelor's degree in finance, Business Administration, Accounting, or related field.