Regional Director of Quality Assurance

Complete Care Management is seeking an experienced Regional Director of Quality Assurance to support and elevate clinical quality, regulatory compliance, and performance improvement across our Mid-Atlantic region. This is a high-impact leadership role for a clinically driven professional who thrives in a consultative, data-driven environment and knows how to partner with facility leadership to drive sustainable outcomes.

The Regional Director of Quality Assurance works closely with facility teams, regional leadership, and Complete Care’s National Quality Team to proactively identify regulatory risk, strengthen QAPI programs, and improve quality metrics across assigned centers. This role is hands‑on, highly visible, and travel-based, supporting approximately 15 facilities
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• Conduct proactive quality assurance reviews and mock surveys to identify regulatory gaps prior to state and federal surveys
• Evaluate documentation practices, infection control, care planning, staff training, and resident care delivery
• Partner with facility and regional leadership to develop and monitor corrective action plans
• Track and analyze quality measures, CMS Star Ratings, survey outcomes, and rehospitalization trends
• Provide guidance during surveys, attend survey exits as directed, and support revisits and Plans of Correction
• Review incidents, investigations, and at-risk events; recommend system-level improvements
• Support and strengthen facility QAPI programs using data-driven strategies
• Stay current on federal and state regulations and communicate regulatory updates to leadership teams
• Collaborate with National Quality, Clinical Services, Risk, and Operations teams
• Participate in regional and company meetings, trainings, and industry conferences as needed

• Active RN license (or eligible for licensure) in one or more states within the region
• Strong knowledge of federal and state SNF regulations and survey processes
• Proven experience in Quality Assurance, QAPI, or regulatory compliance within skilled nursing or post-acute care
• Ability to work independently in a fast-paced, multi-facility environment
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office and data tracking tools
• Willingness and ability to travel extensively throughout the Mid-Atlantic region

• A collaborative, non-punitive leader who builds trust with facility teams
• Strong clinical judgment and attention to detail
• Organized, self-directed, and comfortable managing multiple priorities
• Calm and composed under pressure, including during surveys
• Passion for quality improvement and resident-centered care

• Supportive leadership and strong clinical infrastructure
• Opportunity to make a measurable impact across multiple facilities
• Growth-oriented organization with a focus on quality and compliance
• Competitive compensation and comprehensive benefits package

Join Complete Care Management and help shape a culture of quality, accountability, and excellence across the Mid-Atlantic region.