Dental Receptionist; Green Bank

Dental Receptionist (Green Bank)

Community Care of West Virginia

Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, scheduling appointments, directing calls to appropriate associates, flow of correspondence, flow of patients, perform check-in and check-out responsibilities as well as additional clerical duties.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Provides callers with information such as company address, directions to company location, company fax numbers, company website, and other related information.
• Prior to new patient arrival, mail New Patient Packet to the address on file. Upon patient arrival, perform a complete and accurate registration in Athena using the information from the New Patient Packet.
• Completes full patient check-in and check-out processes based on established Athena procedures.
• At each patient check-in, verifies insurance and selects the correct insurance from Athena’s pre-populated system.
• Generates appropriate workers’ compensation paperwork and patient document requests based on patient need.
• Operate office equipment such as fax machines, copiers, credit card and check machines, phone systems and other software applications.
• Greets patients in a professional, friendly, hospitable manner.
• Handle patient/visitor inquiries and directs them to the appropriate persons according to their needs.
• Enter/update patient demographic/insurance information into electronic health record.
• Collects insurance co-payments, as appropriate.
• Other duties may be assigned to meet clinic needs.

• Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
• Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
• Identify yourself in a pleasant and positive manner.

Take responsibility for helping the caller.

• Assist in the orientation/training of new Team Members.
• Consistently work in a positive and cooperative manner with fellow Team Members.
• Assist other Team Members in the performance of their assignments.
• Seek out opportunities to help rather than waiting to be asked.
• Consider the impact of your actions on Team Members throughout the Organization.
• Recognize the need for variations in staffing and volunteer to fill open shifts when possible.
• Take direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.
• Demonstrate flexibility to perform duties wherever volume deems it necessary within the organization.

• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Investigate and follow through on unusual orders or requests for service or information.
• Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.
• Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
• Consistently evaluate work and determine if further steps are needed to meet patient expectations.
• Take initiative to do or redo inadequate or incomplete work, even if it is not yours.
• Ensure compliance with regulatory standards.

• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of CCWV (education, organizing, housekeeping, assisting others).
• Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
• Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.

• Demonstrat…