Patient Access Representative-Gallipolis Ferry

Patient Access Representative – Gallipolis Ferry

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Location: Gallipolis Ferry, WV

Employment Type: Full-time

Seniority Level: Entry level

• General receptionist duties: greeting patients, answering telephones, and scheduling patients.
• Ensure all patients are put in the correct status for registration in a timely manner.
• Monitor waiting room that all patients have been addressed.
• Will ensure that all orders and prescriptions are distributed correctly with two patient identifiers.
• Scanning patient documents, typing correspondence, reports, memos, forms, and transcribing medical notes.
• Process referrals ordered by provider by gathering documentation, making appointments, and notifying patients as required by the referred facility/provider.
• Following all referrals made by our facility to ensure the patient followed through with referral; employee will contact referred facility/provider to retrieve all documentation of referral visit routed to ordering provider for review.
• Prepares cash receipts for transport to CBO.
• Sorts and distributes mail, and processes forms sent to the clinic.
• Maintains current and accurate demographics information on all patient guarantors.
• Maintains equipment and supplies needed for job duties.
• Adheres to Corporate Policies, JCAHO, Rural Health, Departmental Policies and Procedures, and the Personnel Employee Handbook.
• Demonstrates excellence in customer service, professionalism, and accountability.
• Fosters an atmosphere of teamwork and collaboration.
• Filling in during co‑workers' absence; covers other personnel when they are not available and completes the full range of duties; covers other areas as needed.