Optician

Location: Lake Ridge

Eye Care Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

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Job Summary

An Optician will achieve a world class Total Patient Experience that both maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services offered.

Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patient wants and needs and selling to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Able to operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings, and frames to suit patient needs.
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders using current process.
• Acknowledge patients in a friendly, approachable way that invites them into the office.
• Maintain frame standards with cleaning, organization, full and well-presented areas.
• Follow all protocols to keep Frame inventory accurate.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Consistently creating a positive work environment by being team-oriented and patient-focused.
• Commitment to work hours that meet the needs of the business which may include weekends, schedule changes or an extended schedule.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Patient Population Served

• Team members will work with patients of all ages, races, and genders.

Education, Licensure & Certification Requirements

Education Requirements:

• High School or GED
• Vocational / Technical Degree or Certification
• Associates Degree preferred
• 4 years / Bachelor’s Degree preferred

Licensure / Certification:

• ABOC preferred or obtained in first 2 years.

Experience Requirements

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.

Knowledge,

Skills and Abilities

Requirements

• Professional in appearance and actions.
• Logical and Critical thinking skills.
• Customer-focused with excellent written, listening and verbal communication skills.
• Enjoys learning new technologies and systems.
• Detail oriented, professional attitude, reliable.
• Favorable result on Background check.
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities.
• Meets attendance and tardiness expectations.
• Management and organizational skills to support the leadership of this function.
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional, and team mate support need.
• Able to communicate effectively in English, both verbally and in writing.
• Ability for basic to intermediate problem solving, including mathematics.
• Basic to intermediate computer skills.
• Proficiency with Microsoft Excel, Word, and Outlook.

Supervisory Responsibilities

This position has no supervisory responsibilities.

PHYSICAL DEMANDS:

Indicate the amount of time spent for each activity required as it relates to the essential functions.

• Bending: 25%
• Vision – close/distance: 100%
• Carrying: 25%
• Driving: 10%
• Grasping: 100%
• Hearing: 100%
• Walking: 75%
• Writing/Typing: 100%

Location: Work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment: Regularly uses telephone, computer, fax, printer, and copier. May use Optometric equipment/devices per…