Certified Medical Assistant

Certified Medical Assistant (Healthcare)

Certified Medical Assistant (Healthcare)

Job Title:

Medical Assistant - Direct Patient Care
Position Class:
Non-Exempt
Supervision Received:
Clinic Manager / Lead MA
Supervision Exercised:
None
Salary Range – General

Summary:

Member of CCHS Care Team responsible for assisting an assigned medical provider during clinical sessions, executing CCHS standing orders and medical provider orders, providing direct patient care and testing, and communicating with patients and caregivers by telephone and in writing. The Medical Assistant communicates with patient regarding preventive care recommendations, chronic care self management and healthy lifestyle choices utilizing advanced training in Motivational Interviewing and the Stanford Model for Self Management.

The Medical Assistant "huddles" with the medical provider at the beginning of the day, planning chronic care visits or preventive care services. Participates actively in weekly Extended Team Huddles to discuss patients with complex needs and monthly Site Staff Meetings. Occasional Travel and being assigned to other sites may be required if the need should arise.

• Meet with provider to plan the day in brief "huddle", planning chronic care visits such as diabetes or asthma care focused visits or preventive care visits such as Well Child or Well Woman exams. Communicates with front office regarding work flow, advance planning for patient surveys, etc. Participates in weekly "Extended Huddle" meetings with full Care Team to discuss patients with complex needs or barriers to care.
• Greet scheduled patients at beginning of all medical visits to obtain vital signs, update and document the problem list, allergies, obtain copies of any recent hospitalizations, surgeries or interventions and document in medical record, including any required ICD-10 coding in the electronic health record. MA performs a medication list reconcilement with documentation of all medications from all providers, and reinforces value of a complete "medical home record" with CCHS primary care providers.
  
  Prepare patient as appropriate for the examination and medical visit.
• Discuss preventive and chronic care registry measures with patients, executes standing orders for preventive care and chronic care interventions (e.g. performs foot exam, obtains HbA1c and Lipids, writes orders for mammogram for provider to sign).
• Discuss impact and value of patient's engagement in self management and lifestyle choices. Discuss self management goals with patients with chronic disease, using Stanford model Self Management training and Motivational Interviewing training. Document patient's goal, confidence level and progress since goal set.
• Provides CCHS-adopted patient education and hand-outs such as "5-2-1-0" for all children and parents, "Rate Your Plate" for adults with abnormal BMI, "Live Well, Breathe Well" for patients with asthma, following standing orders for Diabetes, Obesity and Asthma.
• Assist medical provider during examination, treatment and minor surgeries.
• Administer immunizations and injections per orders and update in electronic health record.
• Coordinate laboratory specimen collection, perform in-house testing. Perform ECG's, spirometry or audiometry testing.
• Provide special instructions to patient on follow up care ordered by the medical providers (e.g. proper wound care or management of symptoms) instructions regarding referrals to specialists and testing facilities, or instructions for follow up visits.
• Review tasks in the electronic health record from medical providers, execute provider orders and communicate with patients by telephone or in writing.
• Review telephone tasks in electronic health record from Front Office Patient Service Representatives (PSR's), communicate with medical providers regarding patient needs, and communicate with patients regarding provider orders.
• Stock assigned exam rooms and maintain in clean, orderly fashion. Re-stock procedure room, laboratory and nursing station as necessary.
• Perform all assigned responsibilities for program requirements such as Family Planning, Breast and Cervical…