Scheduler-Registration-MA

Job Opportunity

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation. Assists with Medical Assistant duties as needed.

Minimum qualifications:

• High school diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Preferred qualifications:

• National Certification as CMA.

Core duties and responsibilities:

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.
• Greets and escorts patients to exam rooms; prepares for physician visit by obtaining initial information and vitals.
• Assists with and/or performs immunizations, medicine refills, and ECG's.

Physical requirements:

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity must be within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sitting and/or standing for extended periods of time.
• Reading and comprehension ability.

Working environment:

• High volume, fast paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff daily on a continual basis. Work is performed in a standard outpatient clinical environment. Volume of patients very high.
• Required considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Must be able to provide information on demand, at times taking request from several sources.
• Must be able to work with a variety of personality types and interact with individuals with various levels of education, capabilities, and communication skills.
• Very fast paced and demanding office setting.

Skills and abilities:

• Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
• Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
• Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills and the ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

Additional job description:

• Scheduled weekly hours: 40
• Shift: Not specified
• Exempt/Non-Exempt:
  Non-Exempt
• Company: PVH Potomac Valley Hospital
• Cost center: 448 PVH General Surgery Potomac Valley
• Address: 99 Pin Oak Lane Keyser West Virginia
• Equal Opportunity Employer