Patient Service Specialist - PRN

Role summary

Cleveland Clinic Health System is seeking a Patient Service Specialist to provide exceptional patient experiences. This role involves patient registration, scheduling, insurance verification, co-pay collection, and patient information management. The specialist will investigate and resolve patient issues using the HEART model and educate patients on MyChart and Appointment Pass. This position offers varying shifts and requires flexibility to float between multiple locations.

It's an excellent stepping stone for careers in customer service within Cleveland Clinic.

Patient Service Specialist - PRN

Akron

Bath Health and Wellness

Sports Medicine-Cleveland Clinic Akron General

B15028

Day/Evening Rotation

6:30am-7:30pm

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare.

Cleveland Clinic is recognized as one of the top hospitals in the nation.

At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works varying shifts between6:30AM – 7:30PM.

Floating between Bath, Green, Stow, Tallmadge,Whitepond, CNS and Lakemorewill be required, as needed.

A caregiver who excels in this role will:

• Providea comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate,triageand resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact withpatientsand ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter andmaintainconfidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processingor customer service OR Associate’s Degreeand one year of experience OR Bachelor’s Degree
• Ability to perform basic math sufficient to process insurance co-pays
• Working knowledge of PC window applications
• Excellent communication and organizational skills

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our…