Clinical Supervisor - Wayne

Clinical Operations Supervisor

The emphasis of the position is to assist the Site Manager with the day-to-day oversight of the clinical operations as well as daily patient care. Furthermore, this position also handles day-to-day patient care within the setting of a primary care health center under the supervision of Site Manager and provider.

Supervisor Duties:

• Supervise and manage the clinical operations of the site in collaboration with the Site Manager. Clinical operations include maintenance of: supplies, facility, regular hours, consistent staff, staff schedules, lab services, patient charts, follow-up logs, patient education and counseling services, patient education materials, staff continuing education, new employee training, scheduling, etc.

• Assist the Site Manager with the facilitation of communication among staff and administration, i.e. regular staff meetings, participation in employee evaluations.

• Assist the Site Manager with monitoring of services provided by nursing staff. Including patient flow, time management, patient courtesy, quality of patient education, current licensure, etc.

• Assist the Site Manager with the general supervision of office staff.

• Assist the Site Manager with the monitoring of services provided by adjunct service staff. (Nutrition, security, housekeeping, etc.) Includes: time management, professionalism, patient courtesy, supplies, reliability, thoroughness of work, etc.

• Delegate responsibilities as appropriate.

• Participate in the interview/hiring and orientation process of future staff.

Nursing Duties:

• Initial triage of patients regarding urgency of presenting problems.

• Locate patient in examination room and make available to the provider all medical records of the patient and any supplies or instruments that may be required by the provider.

• Collect and record complete first order data (history and basic vital signs) before a patient is presented to the provider.

• Assist provider as required in treatment or examination of patient.

• Perform authorized lab tests and record information in designated files.

• Perform EKG tests as required.

• Keep all rooms supplied to needs of provider and staff.

• Check rooms for cleanliness after each patient visit.

• Maintain check on health center supplies and list items to be purchased.

• Schedule diagnostic test for patients as per provider's order as needed.

• Provide instruction to patients in areas of medications, diet, health maintenance and diagnostic tests.

• Record and observe provider orders.

• Prepare specimens for outside lab test.

• Make notations in EHR.

• Ensure patient comfort and well-being while at health center.

• Assist provider with procedures as needed.

• Administer medications to patients according to provider orders.

• Prepare sterile materials for use as needed.

• Dispose of expendable material according to sanitation guidelines.

• Performing nursing tasks such as dressing changes and ear irrigation as ordered by provider.

• Identify family and environmental patient problems, and work with local health agencies and professionals in their solution.

• Apprise the county health department by standard reporting procedure of any patient problem having public health implications.

• Assist in care coordination which may include obtaining test and referral results and communication with various entities including but not limited to community organizations, health plans, facilities and specialists.

• Proactively address needs of the patients and families through the concept of population management.

• Effectively communicate with all patients with specific attention to the vulnerable patient population.

• Provide self management support in the form of patient coaching and motivational interviewing when appropriate.

• Acknowledges the importance of a team approach when providing patient care.

• Communicates and coordinates effectively when providing patient care.

• Actively participates in the medical home care team which is comprised of clinical and non-clinical working together towards a common goal: delivering quality care to our patients.

• Maintain compliance with the organization's confidentiality policy in…