Patient Services Representative

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Full Time Hourly Lewisburg, WV, US

4 days ago Requisition

WVSOM Health is seeking a
Patient Services Representative.

The Patient Services Representative (PSR) serves as the first point of contact for patients when they call or enter the clinic. The PSR’s primary goal is to facilitate and enhance patient access to appointments and other services. Responsibilities include greeting and checking-in patients, verifying and updating patient information, collecting payments, obtaining consent to treat, assisting with paperwork, scheduling appointments, and performing other administrative and customer service tasks.

Additionally, the PSR interacts with patients, vendors, insurance companies, and medical facilities, providing outstanding customer service.

• High school diploma or equivalent required.
• Excellent verbal and written communications skills.
• Ability to work collaboratively with administrative and clinical team members.
• Strong organizational and multi-tasking abilities.
• Attention to detail and accuracy.
• Problem-solving skills with critical thinking ability to adjust schedules as needed.
• Effective time management and prioritization skills.
• Strong patient care and customer service orientation, with a demonstrated ability to be caring and patient.
• Ability to work independently and as part of a team.
• Flexibility to adapt to change.
• Self-motivation with minimal supervision required.
• Good judgement, positive attitude, and resourcefulness.
• Active listening skills with the ability to interpret patient needs.
• Strict adherence to patient confidentiality and all HIPAA regulations.
• Knowledge of medical terminology and insurance policies.

• One year of administrative or customer service experience required.
• Previous experience as a receptionist in a medical practice or hospital preferred.
• Experience with Athena EHR/PM software preferred.
• Experience in a Rural Health Clinic or Federally Qualified Health Center (FQHC) preferred.

Reports to: Patient Services Supervisor

FLSA Status: Non-Exempt

• Greet and direct patients and visitors promptly, courteously, and professionally.
• Verify and update patient demographic and insurance information at each visit.
• Collect patient copayments and outstanding balances.
• Verify that all patients have signed and completed the necessary consent forms prior to receiving treatment, ensuring compliance with legal and organizational requirements.
• Schedule and reschedule patient appointments using knowledge of medical terminology and according to the clinic’s and providers’ scheduling guidelines.
• Manage and update patient waitlists and call lists.
• Contact patients to make and confirm appointments and other service-related issues helping reduce cancellation and no-show rates.
• Assist patients with paperwork, such as work and school excuses.
• Assist medical staff with information needed to complete medical documents including verification of accuracy of all patient information contained within the EHR.
• Manage initial patient complaints and feedback in a professional manner.
• Manage and relay written, verbal, and electronic communications including but not limited to patient cases, portal messages, and result notes.
• Works collaboratively with patients, providers, and healthcare teams to improve efficiency.
• Scan medical documents and assist with patient record management.
• Screen and route patient calls to other departments efficiently.
• Assist other members of the medical team as needed.
• Print all patient care instructions and review the after-visit summary, highlighting any upcoming appointments within…