Reimbursement Specialist

Lingraphicais a mission-driven organization that provides speech-generating devices tohelp improve communication, speech, and quality of life for people with communication impairments. Lingraphicais a leader in augmentative and alternative communication (AAC) technology, helpingpeoplewith aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services,Lingraphicais focused on improving communication outcomes and supporting individuals, families, and care teams.

Welook for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

The Reimbursement Specialist is responsible for managing the full reimbursement lifecycle, including claim preparation, submission, and account follow-up to ensure accurate and timely reimbursement. This role serves as the primary owner of assigned accounts receivable activities, and collaborates with internal teams to resolve billing issues, reduce outstanding balances, and maximize revenue collection.

Review claims and billing documentation for accuracy and completeness prior to submission to ensure compliance with payer requirements and reimbursement guidelines

Submit claims through True Sight, payer portals, and invoicing processes for insurance, reseller, alternate funding, and other non-traditional reimbursement channels

Monitor submitted claims and invoices to ensure timely processing, payment, and resolution of outstanding balances

Perform timely follow-up with insurance companies, patients, caregivers, resellers, and other external partners to resolve payment issues and facilitate reimbursement

Review, identify, and correct claim rejections, billing errors, and submission issues to support timely resubmission and payment

Investigate claim denials, underpayments, and outstanding balances to determine root causes and implement appropriate resolution strategies

Submit appeals and supporting documentation for denied or underpaid claims to maximize reimbursement

Manage patient financial responsibilities, including establishing payment plans, sending payment links, and coordinating payment resolution prior to shipment and case completion

Monitor and manage assigned Accounts Receivable to reduce aging balances and support departmental collection goals

Maintain accurate and timely documentation of all billing, collection, and account activity within applicable systems

Collaborate with internal teams to identify trends, resolve reimbursement barriers, and improve billing and collection processes

Maintain compliance with payer requirements, reimbursement regulations, and company policies

Maintain confidentiality and adhere to HIPAA standards when handling Protected Health Information (PHI)

Maintain current knowledge of payer requirements, billing processes, reimbursement guidelines, and industry regulations

May berequiredto perform other duties as assigned

High School Diploma or equivalent

1–3 years of experience in medical reimbursement, DME, medical billing, or healthcare revenue cycle management

1-3 years of experience using medical billing or claims management software, such as True Sight

1-3 years of experience using payer and/or clearinghouse portals, such as MyCGS or Inovalon

Strong attention to detail, organization, problem-solving, and follow-up skills

Strong written and verbal communication skills

Ability to effectively manage multiple and shifting priorities in a fast-paced environment

Ability and willingness to travel within the U.S. (including airline travel) up to 2 times per year for…