Front Desk Agent

Suburban Studios Triadelphia - Wheeling at The Highlands
• Triadelphia , WV , US

Posted 3 days ago

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Take reservations over the telephone, through emails and in person, including groups
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Manage guest check-ins and check-outs appropriately
• Welcome guests warmly, determine their needs, and manage the registration process.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.

$13.50 - $14 hourly

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.