Outdoor Services Attendant

Job Summary

Outdoor Services Attendants serve as a primary team member and initial point of contact for all outdoor services activities at Stonewall Resort. These positions are responsible for working at the welcome gate, campground, and marina areas and may be utilized across several areas as needed. Each attendant must be sufficiently trained to perform all functions at the assigned primary station – Welcome Gate and/or Campground.

• Perform all duties in a professional manner and in accordance with company policies.
• Flexibility to work a varied schedule due to business levels and industry demand.
• Follow all safety procedures to ensure a safe working environment.
• Give clear and concise directions to various locations in the resort.
• Answer guest questions using excellent customer service skills.
• Maintain public areas, including cleanliness of the welcome gate station, park administration building, and multipurpose building.
• Co-ordinate the operation of outdoor services stations with other resort departments.
• Assist in other job classifications as determined necessary by immediate superior.

• Collect the appropriate entry fee for guests entering the resort at the welcome gate.
• Manage “bank” transactions within accounting guidelines.
• Complete shift reports.
• Operate reservation systems and support guest calls related to reservations.
• Make and cancel reservations as needed.
• Communicate resort and park policies to guests.
• Maintain proper flow of traffic entering the resort.
• Clean the welcome gate station, park administration building, and multipurpose building.

• Register guests for campsites and ensure guests are taken care of.
• Distribute firewood to campers.
• Deal with guest issues and report problems to immediate supervisor.
• Perform minor maintenance activities, e.g., painting and plumbing.
• Clean all park public restrooms, park administration building, and multipurpose building.
• Clean boats using appropriate chemicals.
• Inspect property and note any issues within these areas.
• Clean ashes from firepit areas upon guest check-out and ensure campsites are ready for the next guest.

• Guest service oriented.
• Ability to interact well with others.
• Proficient use of computer systems.
• Ability to acquire knowledge of watercraft.

• Assist other departments as required.
• Perform additional duties as requested by the Recreation Manager.

In and outdoors setting, sun, heat, and rain.

Pyramid Global Hospitality is an equal opportunity employer. Compensation packages are based on a range of factors including skill set, years and depth of experience, certifications, and specific office location. At compensation levels, benefits may include health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, and employee rates on hotel stays.

Pyramid Global Hospitality is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.