Manager, Conference Services

Job Summary

Manager, Conference Services at Stonewall Resort is responsible for up-selling, planning and managing group business, small social catering groups, and special events. The role requires maintaining contractual agreements, driving client satisfaction, and coordinating with multiple resort departments to deliver exceptional service.

• Upsell, plan and coordinate events for groups, social gatherings, holiday parties, birthday celebrations, anniversary events, corporate dinners, and family celebrations.
• Negotiate, generate, and monitor all contractual agreements related to meeting space, food & beverage, special concessions, and guest requests.
• Communicate timely and effectively with all resort departments to execute group needs while maintaining excellent client relationships.
• Provide administrative and sales support: respond to client calls, obtain final details, and coordinate outside vendor services.
• Follow up with clients to ensure arrangements meet expectations; maintain organized client files and ensure confidentiality.
• Serve as the main onsite point of contact, covering the conference concierge desk and providing guidance to guests.
• Conduct site visits, review event satisfaction surveys, and complete post‑event reviews to improve service.
• Collaborate with Food & Beverage, Sales, and Operations to resolve challenges and implement continuous improvement.
• Maintain in‑house software (Delphi Sales Information System, Maestro Front Desk, Social Tables) and ensure proper use of computer equipment and phone systems.
• Participate in weekly staff reviews, group audits, and weekly Sales & F&B meetings.

• Previous Administrative and Project Management experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) for spreadsheets, documents, presentations, and scheduling.
• Strong organizational and problem‑solving skills with the ability to prioritize and multitask.
• Calm, courteous, and helpful attitude when responding to issues and clients.
• Ability to foster a cooperative working climate and maximize productivity.
• Analytical thinking and proactive problem‑solving.
• Flexibility to work weekends and after hours as needed for client needs.

• Computer, keyboard, printer, fax machine, multi‑line phone system, email system, voicemail, postage machine, photocopier.

• Comprehensive health insurance.
• Retirement plans.
• Paid time off.
• On‑site wellness programs.
• Local discounts and employee rates on hotel stays.
• Ongoing training and development opportunities.

Pyramid Global Hospitality is an equal‑opportunity employer committed to diversity and inclusivity. Compensation is based on a range of factors including skill set, experience, certifications, and location.