Guest Services, Hospitality ​/ Hotel ​/ Catering

Overview

It’s fun to work in a company where people truly believe in what they’re doing! We’re committed to bringing passion and customer focus to the business. This position is located at 1507

E. Millers Cove Rd, Walland, TN 37886. We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first‑impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks.

Pay rate: $15.00–$16.00 per hour.

• Strong self‑motivator and ability to motivate others
• Review daily trays to determine guest needs
• Maintain a calm and courteous attitude to ensure guest satisfaction
• Effectively communicate accurate information to guests and team members
• Escort guests to their rooms with a proper tour
• Observe the property for cleanliness and ensure everything is in order
• Assist with vehicles, parking, and venue layout
• Prepare all reports for the guest service team
• Ensure that meeting rooms are set up for group use
• Assist with cooking school and special event set up
• Maintain bikes, bike racks, and golf cart inventories
• Complete daily rounds to ensure a 5‑star appearance
• Meet and exceed all guest requests
• Check‑ins and check‑outs, including luggage delivery and removal
• Maintain fireplaces and the appearance of the pool
• Prepare meeting areas when groups are scheduled and for other special activities
• Set up and takedown of outdoor functions
• Sweep and cobweb outdoor common areas
• Flexibility with scheduling for weekends and holidays
• Have excellent knowledge of the property and its activities
• Follow instructions from your direct supervisor
• Knowledge of MS Office
• Assist guests with questions and greet upon arrival
• Provide safe transportation for on‑property or off‑property activities
• Assist all other departments to meet guest needs
• Be familiar with all of the company’s past, present & future

Education and experience

• High school diploma or equivalent
• Hospitality experience required
• Valid driver’s license

Language skills

• Effective communication with guests, team members, and managers

Mathematical skills

• Basic knowledge and understanding of math

Reasoning ability

• Remain calm under pressure
• Exercise judgment and make decisions based on job knowledge and company goals

• Excessive lifting of luggage, trays, and packages
• Required to be on feet most or all of the shift
• Must be able to lift 50 lbs.
• Operate a company vehicle or golf cart safely
• Work outdoors in all weather conditions

• General office/front desk guest reception area
• May occasionally be asked to go outside in all weather conditions

Must comply with all company policies and procedures. Regular and consistent attendance is required. Must work well with other team members, managers, and interact with guests.