Front Desk Agent

Front Desk Agent

Suburban Studios Triadelphia - Wheeling at The Highlands Triadelphia, West Virginia, United States

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

$14 - $19 hourly

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Handle guest check‑ins, check‑outs, and payment processing with accuracy.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

• Proven customer service experience with a strong guest-focused mentality
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Experience in food service or hospitality is preferred but not required – we welcome applicants at all experience levels.
• Availability to work flexible schedules, including weekends and holidays.

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

$14 - $19 hourly wage