General Manager

Suburban Studios Triadelphia - Wheeling at The Highlands
• Triadelphia, WV, US

Posted 2 days ago

The Hotel General Manager (GM) leads all aspects of the hotel’s operations, ensuring financial success, guest satisfaction, and team development while upholding our mission, vision, and values. This hands‑on leadership role requires a proactive, self‑starting individual with 24/7 availability to ensure excellence across all departments.

• Conduct daily check‑ins with department heads to align on priorities and maintain operations.
• Handle guest complaints and queries, promoting exceptional customer service.
• Be present on property during shift changes to communicate priorities and support the team.
• Recruit, train, mentor, and supervise hotel staff to create a high‑performing, guest‑focused team.
• Oversee daily operations, including room bookings, event planning, and maintenance.

• High school diploma or GED required; advanced education in hospitality preferred.
• Strong leadership and interpersonal skills with a proven ability to manage teams effectively.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficient in Microsoft Office;
  Excel, Word, Outlook, PowerPoint.
• Physical ability to lift and move up to 25 pounds occasionally.

$65,000 - $65,000/year

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.