Housekeeping Supervisor

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

1507

E. Millers Cove Rd Walland, TN 37886

The primary goal of this position is to provide leadership on a daily basis and to lead the team some nights after Managers have departed. Maintain a positive attitude around all team members, setting the mood for that shift. To inspect make-ups, turn-downs, and cleaned rooms to ensure standards have been met.

• Run daily reports for the team and clarify reports as needed.
• Hold lineups with the team covering current occupancy, arrivals, departures, turnovers, make-ups, and check-ins/turnovers.
• Coordinate in-room guest requests.
• Review groups in-house and their agendas to ensure all needs are met.
• Inspect common areas daily.
• Oversee completion of all room make-ups, turnovers, and turndowns; perform final inspections after rooms have been cleaned.
• Load stocker cart with daily supplies (sheets, towels, toilet paper, amenities, glasses, coffee cups, hangers).
• Assist in cleaning check-out, stay-over, or turndown rooms as necessary to assist the team.
• Assist with quarterly inventories as necessary.
• Write and disseminate Mid-Year and End-of-Year reviews to all team members.
• Work all holidays and weekends as scheduled.

Must comply with all company policies and procedures. Regular and consistent attendance is required. Must be able to work well with other team members, managers, and interact with our guests.

• Follow up on team member status of rooms/assignments.
• Guide housekeepers to maintain 5-star standards for all rooms.
• Be a positive motivator to the team.
• Coach and counsel team members as necessary, including written documentation if applicable.
• Complete 45-day reviews for all new hires, as well as mid-year and end-of-year reviews as needed.
• Ensure housekeepers understand their room assignments and that rooms are completed promptly.
• Ensure efficiency by coordinating housekeeper schedules based on needs.
• Work closely with the front desk on arrivals and changes.
• Basic understanding of labor numbers.
• Must be available to work both AM and PM shifts.

• Hospitality experience or equivalent preferred.
• High School diploma or equivalent.

• Basic computer knowledge.
• Working understanding of Microsoft Outlook, Word, and Excel.

• Must be able to communicate effectively with guests, managers, and team members.

• Basic knowledge and understanding of math.

• Must be able to understand scheduling, purchasing, inventory, and stock.
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals.

• Must be able to stand for long periods.
• Must be able to lift up to 50 lbs.
• Must be able to work outdoors in all weather conditions.
• Must be able to safely operate a company vehicle or golf cart.

• General Office.
• Working in guest rooms and common areas of the property.
• May occasionally be asked to go outside in all weather conditions.