Guest Service Worker Lead- Seasonal- Adventures Gorge

Title:

Guest Service Worker Lead
- Seasonal
- Adventures on the Gorge

Requisition #: 665065

Location:

Lansing, WV, 25862

The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greet and provide customer service to guests while anticipating their needs
• Responsible for performing service recovery to customers who have received unsatisfactory service
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answer phone calls and emails and deliver messages as needed
• Maintain excellent customer service and positive attitude towards guests, customers, clients, co‑workers, etc.
• Reconcile disputed guest charges
• Participate in Quality Assurance Programs and reviews to address areas in need of improvement

• Supervisory experience in a related role preferred
• Previous guest services experience required
• High school diploma or equivalent required
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrates organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.