Hotel Front Desk Representative

Hotel Front Desk Representative

This position is for afternoon shift 3pm - 11pm, for 32 hours per week.

The Sleep Inn Ellenboro located at 29 South Main Street Ellenboro, WV.

Responsible to attending to the need of guests, especially during check in and check out process.

• Be in required uniform including name tag, ear piece and radio.
• Greet all guests.
• Providing information to guests about hotel policies, services and amenities.
• Respond to guest requests.
• Selling rooms to "walk in" guest.
• Entering/changing reservations in the PMS system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary changes to guest accounts.
• Informing housekeeping about room changes.
• Listening and responding to guest complaints.
• Operating answering the phone.
• Cleaning of front desk and surrounding areas.
• Completing shift checklist.
• Maintaining daily logs.
• Balancing cash drawer.
• Must be able to stand for an 8 hour shift.

• Attitude must be conductive to team growth, hospitality, and serving environment.
• Must be willing to participate in further hospitality training and education.
• Any other duties given by the supervisor or general manager.

• Dental insurance.
• Vision insurance.
• Life insurance.
• Paid holidays.
• Choice Hotel discounts.