Bell Person

Company Overview

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.

Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack‑style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture‑perfect “Close to Nature” park acres.

We are looking for a highly motivated individual to join our Guest Services team as a Bell Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Bell Attendant assists with the unloading of guests’ luggage and provides a source of knowledge for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property. The role includes assistance with any questions, reservations, travel arrangements, and must provide luggage and valet assistance.

• Carry out the policies and procedures of Benchmark Hospitality International at Stonewall Resort while maintaining the highest degree of professionalism and teamwork.
• Follow safety procedures to ensure a safe working environment.
• Greet guests, open doors for all guests as they enter/exit lobby or front door, provide directions to conference center, and offer valet to every guest with a vehicle.
• Provide luggage and package assistance to and from guest and meeting rooms; inform guests of room functions and emergency information.
• Deliver guest items throughout the hotel and maintain cleanliness and appearance of the front door area and lobby/library area.
• Maintain outdoor fire pit every evening, year‑round, and lobby fireplace on days when daytime temperatures are below 50°F.
• Interface with front desk to meet guests’ needs.
• Provide daily arrival/departure airport transportation as directed by Bell Captain or Front Office Management/Supervisory staff.
• Maintain cleanliness and safety features of shuttle bus, golf carts, and resort van through frequent inspections.
• Deliver boxes, packages, etc. as necessary; deliver outgoing mail and pick up incoming mail from resort mailbox at Park Headquarters and deliver to Sales Office Administrative Assistant (Monday–Friday).
• Be knowledgeable of all hotel and conference center services and upsell where appropriate.
• Provide concierge services by assessing and offering creative suggestions and recommendations to guest requests; maintain concierge manuals and Rolodex; assist guests with reservations, tours, golf tee…