Front Desk Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture‑perfect, “Close to Nature” park acres.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Provide customer service to guests with check in and check out while being knowledgeable of resort operations to be as informative as possible with our guests about our amenities and services offered.

Greet guest at the front desk and assist with check in and check out using the computer. Answer guest inquiries in a friendly and helpful manner, directs guests to the appropriate locations. Provide friendly and courteous telephone manners to guests and co‑workers. Maintain knowledge about functions going on inside the hotel and information that may need to be passed along to guests.

Enter messages and wake‑up calls onto guest accounts that were not directed to the operator. Accurately answer reservation calls and look at future availability during reservations off‑hours. Adjust errors and correct discrepancies on guest accounts. Take actions to handle a complaint or concern of a guest. Involve Supervisor or Manager when appropriate. The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays).

We staff our area from 7am‑11:30pm daily. Please note that earlier and later hours may be required during peak seasons. Follow safety procedures to ensure a safe working environment. Carry out the policies and…